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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3039 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5085 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15999 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8128 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7499 Views
  • 6 replies
  • 0 kudos

Resolved! Terrible signal in IG1 area😡

Service is so bad here especially in the south park area, 90% its one bar highest its goes it two bars. Can anything be done have a S21 FE

asif by Level 1: Joiner
  • 602 Views
  • 1 replies
  • 0 kudos

Resolved! Usa

If I use my mobile data in the USA is it the same usage as using in the UK. Thanks

Ireland data and calls not working

Hi I bounce between Northern Ireland and Ireland for work, nightmare when i come into Ireland with calls and data. Do i need to change anything - roaming is set up and all looks well on the phone? Thanks

AndyC43 by Level 1: Joiner
  • 2364 Views
  • 4 replies
  • 0 kudos

Resolved! Not receiving international texts

My number was ported from Sky to O2 a couple of weeks ago. Everything works fine - except I now found out that I'm not receiving texts sent from abroad. So I can send texts and also receive texts from UK numbers and make calls to UK and foreign numbe...

Siggi by Level 1: Joiner
  • 4793 Views
  • 2 replies
  • 0 kudos

Resolved! Sim swap

Put a bee sim into a née handset after losing old handset on holiday, 24hrs has past and still nothing no phone calls or text or data available

DaveH2166 by Level 1: Joiner
  • 314 Views
  • 2 replies
  • 0 kudos

Resolved! hotspot messages

Hello, I hope you enjoy your day!I want to access some website that needs age verification. there should be a message to be sent to my account with a code. How to get to this message while I am using the hotspot. Thank you

Nada by Level 1: Joiner
  • 329 Views
  • 2 replies
  • 0 kudos

Resolved! Voicemail alerts

My Voicemail is set to alert me with the on-screen Voicemail symbol. However I recently purchased a Nokia 225 4G mobile phone, but the Voicemail symbol at the top of the screen was so tiny you could barely see it and so I wasn't happy with it. On my ...

Anonymous by Not applicable
  • 376 Views
  • 1 replies
  • 0 kudos

Resolved! No service in FY7 area

No service in the FY7 area. Another O2 user in my office with the same issues but no reports online of the network being down?

Aimee6 by Level 1: Joiner
  • 249 Views
  • 1 replies
  • 0 kudos

Resolved! Premium text

Why can't I text to premium numbers, I have tried everything 

Helen59 by Level 1: Joiner
  • 276 Views
  • 1 replies
  • 0 kudos