Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

Screenshot_20231007-210417.png Screenshot_20231008-031712.png Screenshot_20231001-031921.png Screenshot_20231007-113140.png
Grammo by Level 1: Joiner
  • 3023 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5077 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15971 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8120 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7493 Views
  • 6 replies
  • 0 kudos

Resolved! new sims not working and numbers not transferring.

I recently transferred from Virgin mobile over to O2, both sims for me and my wife. Neither are working and and we have tried transferring numbers which we received email confirmations about, saying they would be transferred the next day (yesterday)....

davebyday by Level 1: Joiner
  • 239 Views
  • 1 replies
  • 0 kudos

Resolved! Sim card not recognised

Hi all,I got a new sim contract with, I just put the simcard in the phone but it's not being recognised. Do I have to activate it somehow?Your response is appreciated!

Cynthia1 by Level 1: Joiner
  • 919 Views
  • 4 replies
  • 0 kudos

Resolved! Dual Sim

I’ve an iPhone 11 with pay monthly sim, I am looking to install my work sim (which is Vodafone) to run dual sim but have a few questions….- Will Vodafone sim work- Will is ring either sim if using the other, or can only one be selected at a time?- Wi...

SvWilson by Level 1: Joiner
  • 1078 Views
  • 9 replies
  • 0 kudos

Resolved! trying to contact Michael -Text to switch team in sheffield

Im trying to contact Michael from the text to switch team in Sheffield. He was supposed to ring me on Monday but never did. He was coming back with a new contract deal also an answer to a question, hopefully. Nobody can give me a telephone number

PJ7 by Level 1: Joiner
  • 178 Views
  • 1 replies
  • 0 kudos

Resolved! Data Roaming Issues in Canada

I'm travelling in Canada in Vancouver with data roaming included but can't access it. I can't more than 3G on my phone. Does anybody have any ideas about how to connect? Cheers

Resolved! Verification Email

Hello i have recently signed up to a new contract with O2 and i have been waiting for the verification email to setup my account but nothing has arrived. I have check my spam and and every other folder in my emails and I have also clicked the "resend...

Deano1927 by Level 1: Joiner
  • 759 Views
  • 1 replies
  • 0 kudos

Resolved! One eSim on different devices

Can I install a single eSim on two different devices? ( iPhone & Android) I need both devices to test the Apps and functionality, and they are not going to be turned on at the same time. I don't have a physical sim that I can swap between phones.