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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3039 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5085 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15997 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8127 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7499 Views
  • 6 replies
  • 0 kudos

Resolved! Existing giffgaff sim swap

Two months ago i've set up new contract with new phone number but i'm still holding old number operated by giffgaff, can i scrap new number assigned to contract and swap it for that from giffgaff? Thank you for any advises

Resolved! phone hacked

If my phone has been hacked and they are piggybacking my phonecalls should i change my sim card after i have reset my phone

Buba by Level 1: Joiner
  • 228 Views
  • 1 replies
  • 0 kudos

Resolved! change payment details not working

I am trying to change my payment details, but when I submit it, it brings up and error message.

BeckyF by Level 1: Joiner
  • 485 Views
  • 5 replies
  • 0 kudos

Resolved! Phone Calls

I’ve only had my new contract just over a week and it’s keeps saying line unavailable and failed call every time I make a call, why is this?

JE4 by Level 1: Joiner
  • 183 Views
  • 1 replies
  • 0 kudos

Resolved! No data coverage in France

Hi there, I have 60GB of data in the UK and that should continue in Europe too. however I have no data in France - is there a reason why this may be? Do I need to activate it in Europe somehow? Thanks

Matt24 by Level 1: Joiner
  • 339 Views
  • 1 replies
  • 0 kudos

Can't activate Visual Voicemail or text Shortcode numbers. Linked?

Hi All, I have read about others with similar problems as me and been trying all the suggestions for weeks but still not solving it. Looking for new ideas to try please. Firstly this all worked fine until early February where I was tempted away from ...

Grinlord by Level 1: Joiner
  • 2981 Views
  • 4 replies
  • 0 kudos

Resolved! Apple Watch error code 110

Hi, My watch won’t connect to my mobile data and comes up with 110 error code. please help. Thank you.

Lee24 by Level 1: Joiner
  • 1340 Views
  • 2 replies
  • 0 kudos

Resolved! Apple watch

my watch won’t accept a sim and comes up with code 110, what does 110 mean?

Nabo by Level 1: Joiner
  • 888 Views
  • 2 replies
  • 0 kudos

Resolved! Signal

I’m getting one bar of 3G signal in my house and anytime I move my signal just goes off and I’m unable to use the internet or send texts. When I pay 30 pound a month for 100 gig I don’t really want that happening, I want to be able to actually use my...

Rob20 by Level 1: Joiner
  • 520 Views
  • 1 replies
  • 0 kudos