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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3106 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5116 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16135 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8177 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7562 Views
  • 6 replies
  • 0 kudos

Resolved! Network Issues

.I recently got an iPhone 13 pro max, I cannot make any outgoing calls and also caller numbers all unknown, tried a new sim what next?

Buttont66 by Level 1: Joiner
  • 1004 Views
  • 3 replies
  • 0 kudos

Resolved! Signal

We have 3 family members that use 02 nobody can hear us when they ring,our conversations break up all the time,the other person is with a different company and their not experiencing any issues

Cop by Level 1: Joiner
  • 668 Views
  • 2 replies
  • 0 kudos

Resolved! Iphone restart

Hi there I have a iphone12 and I have just got a Samsung I domt no my apple id password to factory reset the phone can anyone help

Resolved! Going to the USA

I am going to the USA in May. Will my phone automatically work when I land?

JaneB65 by Level 1: Joiner
  • 426 Views
  • 2 replies
  • 0 kudos

Resolved! Not ‘subscribed to a mobile data service’

I’m currently in Spain and got the text saying welcome to Spain. You can use your phone like normal at home and so on. But when ever I try to use my data or text I get a pop up saying that I am ‘not subscribed to a mobile data service’ therefore, I c...

LC-2022 by Level 1: Joiner
  • 2037 Views
  • 1 replies
  • 0 kudos

Resolved! Caller can’t hear me on phone calls

When someone phones me I can hear them fine but they cannot hear me. If I switch over to speaker phone they can hear. How do I fix this

DH2 by Level 1: Joiner
  • 1908 Views
  • 1 replies
  • 0 kudos

Resolved! changed my sim lost me bolt on

I recently changed my sim to one i ordered, i put £10 credit on received a 7gb data unlimited texts and calls bolt on as well as £10 free credit, i changed my number after wards now its saying that i have no credit and not bolt on

Kim0405 by Level 1: Joiner
  • 520 Views
  • 1 replies
  • 0 kudos

Resolved! Lost phone so sim blocked but phone now returned

Hi. I lost my phone yesterday and reported it lost so the phone and sim were blocked. Someone kindly returned the phone so I rang and asked for it to be unlocked. I have had emails saying I will get a new sim but not received one yet Phone showing em...

Sarah291 by Level 1: Joiner
  • 493 Views
  • 2 replies
  • 0 kudos