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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3046 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5086 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16006 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8131 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7500 Views
  • 6 replies
  • 0 kudos

Resolved! No network in the US

Hi! I just arrived in NYC and bought the bolt on but I cant get any network. It says "emergency calls only".I restarted my phone, it is a huawei p30 pro. Still not working. Could someone help?

Resolved! Upgraded tariff not requested

I have a Pay Upfront for Life contract but it appears that the tariff has been upgraded. I did not request an upgrade & it is proving impossible to find out what cost free items are still included

Stella1 by Level 1: Joiner
  • 638 Views
  • 3 replies
  • 0 kudos

Chat features / RCS Issues

Hi Hope someone can help We have a family chat, using Google RCS chat features.On 3 occasions now, we have received messages which appear to be from a member of the chat, but have been sent by a third party. The messages in question seem to be genuin...

Rf87 by Level 1: Joiner
  • 1102 Views
  • 5 replies
  • 0 kudos

Resolved! E sim

I want to activate the esim

Wojtek76 by Level 1: Joiner
  • 524 Views
  • 2 replies
  • 0 kudos

Resolved! Data roaming

Currently in tenerif, I have 16bg internet left and my data roaming dosnt work

Lauren19 by Level 1: Joiner
  • 238 Views
  • 1 replies
  • 0 kudos

Resolved! how to cancel Bolt on

Could not set the confirmation email when i picked a bolt on and did it twice (silly me) so now i have 2 GB Bolt on which are more expensive that 12GB bolt on. how can i change that ? tried to talk to staff via chat but usual reply (no one is availab...

minipost by Level 1: Joiner
  • 319 Views
  • 2 replies
  • 0 kudos

Resolved! Costa rica

Hi.I am going to Costa Rica for 2 weeks starting 11th May. Can you advice me on the best option for using my phone in Costa Rica to phone/text home to the ukMany ThanksRussell Davies

Resolved! Data

I am experiencing very crap quality internet, it has been like this for 3 days in a row now and I’m not happy!

Hummyy777 by Level 1: Joiner
  • 539 Views
  • 1 replies
  • 0 kudos