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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3116 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5124 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16158 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8187 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7578 Views
  • 6 replies
  • 0 kudos

Resolved! iMessage and FaceTime not activating after number port from EE

Hi,seems a popular topic. Since porting my number from EE my iMessage and FaceTime will not activate. I have tried all solutions posted here (network reset, restarting phone, Apple support, even sim swap) and nothing has worked spoke to O2 tonight wh...

PieMike by Level 1: Joiner
  • 2831 Views
  • 23 replies
  • 0 kudos

Resolved! Leaving O2

After reporting my problem of losing data and having to keep toggling airport mode to reactivate it since September. Emails calls and staff that seem to either not care or are not qualified. What’s the saying, if you need a job doing! So I’m leaving ...

Help with ESIM

I have upgraded my phone and chose Esim but I am having trouble with the mobile data

My O2

I cannot log onto My O2 app. It is saying it is unavailable for myself. I have tried resetting my email. I also get sent a QR code to discuss the problem on whatsapp which I cannot use as I cannot access the app.

LogaCoop by Level 1: Joiner
  • 239 Views
  • 3 replies
  • 0 kudos

Not receveing text message since 29/02 1pm

Not sure what's going on, i'm not receiving messages since lunch time today, I figure out as I can't receive MFA codes for several websites, asked to some colleagues to text me and they get error not delivered or worst, marked as sent but no message ...

Account

Changed Pwd , but can’t log in - pass code not received

Resolved! Random Calls

I am getting multiple random calls each day from people saying i have called them and left a missed callAnyone know why this is happening as i have not called anyone Thanks

Can't access my bills

I haven't been able to access my Bills at all this year. Every time I try, I get this pop-up:*******************************************************You can't access this page right now Close Dialog Please choose another account or mobile number to op...

Phone switch

I’ve joined O2 from EE (cowboys) and just switched my number using the PAC - my old number hasn’t changed when should this happen?

Apf1 by Level 1: Joiner
  • 263 Views
  • 3 replies
  • 0 kudos