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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3036 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5082 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15987 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8125 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7498 Views
  • 6 replies
  • 0 kudos

Resolved! Transfer my old number to new sim

Hi can you please transfer my number, I’ve this sim for a few days and thought it would be done by now

Shabz by Level 1: Joiner
  • 957 Views
  • 1 replies
  • 0 kudos

Resolved! Tether

Hi.have you stopped my tethering? Robert

Resolved! Phone cut off

Hello. Every time I have attempted to pay off my device plan, for the last hour, over the phone. I have been cut off the phone. I have attempted to pay it for an hour. Today, I am actually planning on cancelling my contract. However, I cannot do this...

3E by Level 1: Joiner
  • 479 Views
  • 3 replies
  • 0 kudos

Resolved! My02

Cannot log into my02 app with correct login details and my phone is in no service?

Ronn1996 by Level 1: Joiner
  • 281 Views
  • 2 replies
  • 0 kudos

Resolved! Damages galaxy buds

Hello, Unfortunately my galaxy buds fell out of my ear and fell in the sea, I still have my warranty, how do I apply for a new pair ? kind regards

Resolved! sim

swapped for a new sim card and now no service, no calls or text..help 

help31 by Level 1: Joiner
  • 301 Views
  • 1 replies
  • 0 kudos

Resolved! New SIM for new phone?

Hello, just picked up my new iPhone from O2 store. Didn't get a new SIM with it, though I do have a spare one which is up to date. I want to transfer data from my old iPhone. Do I put the new SIM in the new phone, or switch the old one over? Thanks

Johnny52 by Level 1: Joiner
  • 447 Views
  • 2 replies
  • 0 kudos

Resolved! No signal

No signal. Been in my )2 account for 30 minutes and keep being sent in circles. Best advice is to turn on and off (is this the IT Crowd?) which I had dine before but no change. My account wants to send texts to a phone with no signal. Been in the app...

MrAngry1 by Level 1: Joiner
  • 237 Views
  • 2 replies
  • 0 kudos

Resolved! black screen on new samsung A33

I got my new phone today but it has gone black on the screen and it wont turn on. The battery is fully charged now am confused and not sure as to what to do

Naz5 by Level 1: Joiner
  • 264 Views
  • 1 replies
  • 0 kudos