Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

Screenshot_20231007-210417.png Screenshot_20231008-031712.png Screenshot_20231001-031921.png Screenshot_20231007-113140.png
Grammo by Level 1: Joiner
  • 3043 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5086 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16005 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8131 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7500 Views
  • 6 replies
  • 0 kudos

Resolved! International roaming

Hi I'm in Poland from the UK, I have International roaming, but cannot get mobile network coverage can you pls help?

Lindycat by Level 1: Joiner
  • 689 Views
  • 5 replies
  • 0 kudos

Resolved! Wi-Fi calling

Hiis it possible to get Wi-Fi calling on an iPhone 13 - I am having some connectivity issues at the momentthank youjohn

Johnams by Level 1: Joiner
  • 627 Views
  • 1 replies
  • 0 kudos

Resolved! Bolt on

Hi I have recently ran out of data. I have uped my tariff to 5gb but it doesn't come into effect until the 25th May. I need some more data until then but it will not let me add a bolt on for extra data. Could you help me please? Katie

Milkymoo1 by Level 1: Joiner
  • 590 Views
  • 1 replies
  • 0 kudos

Resolved! PAC code problem

Hi, I ordered a new SIM and used the O2 online form to register my PAC code. A week later my phone number still hasn't transferred from my old SIM card onto my new SIM card. Please can someone help me with this?

RH6 by Level 1: Joiner
  • 260 Views
  • 1 replies
  • 0 kudos

Data

I can’t seem to access my data when abroad. I have data roaming switched on, but it does t seem to work.

Jamie18 by Level 1: Joiner
  • 750 Views
  • 2 replies
  • 0 kudos

Resolved! Changing devices

Hi, I would like to use my sim in a new device, and I'm struggling to do so. I have put my sim in the new device (I phone 12) and had signal for a short time, and not since, I have used the iOS app to transfer apps etc across however not all my sim c...

Nikita1 by Level 1: Joiner
  • 327 Views
  • 1 replies
  • 0 kudos