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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3046 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5086 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16006 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8131 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7500 Views
  • 6 replies
  • 0 kudos

Resolved! Adults web

How can I unlock the adults web 

H___9OXA by Level 1: Joiner
  • 814 Views
  • 2 replies
  • 0 kudos

Resolved! Backup Calling

I have a Samsung Galaxy A51 with a SIM only O2 contract.Just recently I've noticed that beside my Data icon a second icon keeps appearing of a handset with a small SIM with a number 1 in it. It signifies "Backup Calling" apparently.Does anyone know w...

Resolved! data issues

My 3g /4g /mobile data in general does not work , even though I have 100 GB.

Ash1 by Level 1: Joiner
  • 261 Views
  • 1 replies
  • 0 kudos

Resolved! Help

Hello.I just want to ask you.Some one called me from O2 and asked code I gave it him.Now I scare it was swindler.Please can you tell me.Thanks*SECURITY WARNING* The one-time code you requested will arrive shortly. If someone's calling you and asking ...

Oksana by Level 1: Joiner
  • 810 Views
  • 1 replies
  • 0 kudos

Resolved! Trying to contact O2 is driving me mental

Just once today I got through to a real person on a chat, although wasn’t helpful saying wait till you get your sim then we’ll help you tried phoning, equally terrible, passed from one person to another, after going through all security every time. I...

Resolved! How do I get to speak to a human at O2?!

I am trying to figure out what (if anything!) is happening with moving my phone number from Virgin media to a new O2 sim, but have absolutely no idea how to get in touch with a human being at O2 to talk about this? Does anyone have a number I can pho...

Mariza by Level 1: Joiner
  • 996 Views
  • 1 replies
  • 0 kudos

Accessing Data in Europe

I could not access data while travelling in Paris. Is this a setting issue or contract issue?

JP107no by Level 1: Joiner
  • 399 Views
  • 3 replies
  • 0 kudos

Resolved! scam

is there a scam, bill of 669.00 cant get hold of o2

Resolved! Sum card activation

How do we put the sim card in the phone.We have put it in and it asks for a 6 digit code. How do we do this tried with both sims to obtain code

Alicol by Level 1: Joiner
  • 615 Views
  • 1 replies
  • 0 kudos