Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...
Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...
Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...
Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...
Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...
I have been into a store, they have checked over the phone and say I need a new one as there seems to be a hardware fault. They could not do it in store as the order was online. Not easy working out how to arrange this on the website!
Is there anyway you can help me get Internet i have no money for a week
Hello. I’ve changed from an android phone to an iPhone. When I had the android it would always say who was calling, not just on my contacts list but companies or organisations etc. It didn’t even need to be one I’d had previous contact with. Now I ha...
Hello, i put £20 on my phone the other day to update my tariff but i had changed it just after updating it from the £10 one too £20 & it still took the £10 & ‘gave me my tariff’ been trying to use my data since yesterday to realise it’s took my money...
Help!!! We’re in France and our Data allowance hasn’t changed since we left the UK over a week again. I know we can use the Telefonica masts over here but our data allowance isn’t being updated and we don’t want to come home to huge bills!!! We’ve tr...
Bought new iPhone SE. Sim supplied didn't work so installed one from old iPhone 5s. This worked but no 5G.So asked O2 for new sim. They agreed to do this but then removed my signal.I have no idea when I will get the new sim so am at a bit of a loss a...
Will the mobile phone balance be lost if I transfer the sim into a new phone?Is the mobile phone balance linked to the sim or the mobile phone that I topped on?
Hi, my phone keeps saying drop out all its service, I’m having to turn the phone on and off to restore it. This is happening about 6/7 times a day.
Hello, I am in Spain and my data will not work. I have travelled to Europe this month before and everything has been fine. I have even added a bolt on and nothing will load. What can I do? Thanks
Hi, I recently switched to 02. My old phone number seems to have moved over, but when I send text messages they are from the temporary I got while I was being moved over from Giffgaff to 02 so the recipients don’t realise the messages are from me. Ca...
