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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2604 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15390 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7872 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7281 Views
  • 6 replies
  • 0 kudos

Unable to transfer my number from PAYG to PAY MONTHLY PLAN?

Hi. Please could you help? I am desperate now and not sure who else to contact. I’ve decided to migrate from PAYG to Pay monthly plan and on Saturday (20/01/24) I went to O2 store. I’ve chose the new eSIM Pay monthly plan and they’ve provided me with...

Peter_L by Level 1: Joiner
  • 293 Views
  • 3 replies
  • 0 kudos

No signal

There has been no signal in frizington area Ca263sh for 2 days now, am not happy am paying for a phone on contract that I can’t use, unless using Wi-Fi. Please could you email carsonfen1**Personal info**when the problem is going to be solved pleaseki...

Craig23 by Level 1: Joiner
  • 157 Views
  • 3 replies
  • 0 kudos

International callers cannot connect to my number

Hi, I'm currently in a position where I'm applying to international positions and thus have to receive calls from international numbers (I am currently in the UK with a UK number), I was contacted by a couple of people over e-mail stating that they c...

Connor_d by Level 1: Joiner
  • 214 Views
  • 2 replies
  • 0 kudos

esim QR Code

I haven't received a QR code to transfer my number  

martin31 by Level 1: Joiner
  • 141 Views
  • 1 replies
  • 0 kudos

Resolved! In Mexico

I am about to go on holiday to Mexico. As a low volume user, I do not want to buy a Sim card and propose to turn off Roaming and Voicemail before I go, to rely on WIFI and WhatsApp. How do I turn off Voicemail, to avoid being charged for incoming cal...

Goffers by Level 1: Joiner
  • 264 Views
  • 3 replies
  • 0 kudos

Resolved! iPhone 12 sound

I cannot hear anyone when having phone calls or listening to voicemails. I have the volume on full and have to have it on loud speaker to hear them. I’ve only had the phone since February