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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3046 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5086 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16006 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8131 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7500 Views
  • 6 replies
  • 0 kudos

Resolved! Internet restrictions

Hello, I am hoping someone can help me get rid of the restrictions for when I search on safari

Resolved! Want a device

hi is it possible to get a phone but with my contract sim (everything unlimited ) I’ve had over 6 months with use , i know my monthly bill will b more which is fine I just want the handset with the sim an package I’ve got so basically (just a phone n...

Resolved! Wandsworth no signal - very poor internet or no internet

Recently moved to o2 thinking I got a better deal. Turns out I have 1-2bars of signal and no internet at all. Super disappointed and thinking to switch back to previous provider asap before 14days are up and I have to pay the next 24months for this r...

Cannot cancel call forwarding option on my new phone

Hi, I have received a replacement phone. When I was waiting for my new phone I hand my calls forwarded to my personal phone. Now I have received my new phone I have tried on several attempts to cancel the call divert option,but with no success. Pleas...

rgtmac123 by Level 1: Joiner
  • 4463 Views
  • 7 replies
  • 0 kudos

4g

why is 4g rubbish

william12 by Level 1: Joiner
  • 770 Views
  • 2 replies
  • 0 kudos

Icloud

Hello I am having an absolute nightmare the dpd delivery driver just dropped off my new phone and I gave him my old phone , now I am trying to log into my iCloud and it’s telling me it’s sent a code to my old phone !!! I have all my babies pictures o...

Unable to make voice calls on new phone

Hi I'm looking for some help if possible I've recently received a new handset and 5g sim for an upgrade b4 this my old phone (iphone) worked perfectly after the new sim swap (done by me the o2 shop and online ) the new handset will not allow calls it...

Dwarf by Level 1: Joiner
  • 3090 Views
  • 10 replies
  • 0 kudos