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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3046 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5086 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16006 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8131 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7500 Views
  • 6 replies
  • 0 kudos

Nintendo Switch OLED Download issues

Hi, Iam having major issues with download speeds on a new Nintendo Switch OLED. Speed tests on the switch itself are nowhere near what I get on my laptop or iPhone, however I am getting 10Mb download and 8Mb upload which is reasonable. That being sai...

DB2 by Level 1: Joiner
  • 1791 Views
  • 11 replies
  • 0 kudos

Charged for text messages abroad I didn't send

I recently got charge for the travel bolt on for multiple days when abroad. I contacted o2 and told them I had not used my phone other than on Wifi. I have an Andriod. I was told the charges related specifically to me texting. 10 text messages they s...

Ro88 by Level 1: Joiner
  • 3208 Views
  • 5 replies
  • 0 kudos

Paris data

Hi My phone data isn’t working and I’m in Paris. Normally in the UK. anyone know why this is or what I need to do to fix it? Data roaming is on

KWS by Level 1: Joiner
  • 819 Views
  • 2 replies
  • 0 kudos

Data not working in Italy

Hi! I recently switched from a Google Pixel 4 XL to a iphone 11. Everything was working fine after the switch, but then I then moved to Italy (from the UK) and now I cannot get my data to work on the new iphone. My data worked with the iphone in the ...

H_B1 by Level 1: Joiner
  • 852 Views
  • 2 replies
  • 0 kudos

Amazon prime extra charging me

Does anybody know how I can cancel my Amazon prime video extra was free for first couple of months but is now charging me

1Callum by Level 1: Joiner
  • 1008 Views
  • 8 replies
  • 0 kudos

Resolved! No signal at WR6 5UB.

No signal at wr6 5ub, Stamford Bishop, Herefordshire. Told mast is out. Been like this for several weeks. What's happenig?

Mikeperry by Level 1: Joiner
  • 204 Views
  • 1 replies
  • 0 kudos

Use in USA

My tariff gives me unlimited use whilst in the USA. However my phone only says that it can not register with a network.

Resolved! Tariff top up

Hi I’ve topped up £20 to get my data bundle and it’s not renewed and I’ve used £4 off my credit?

Sambo13 by Level 1: Joiner
  • 469 Views
  • 1 replies
  • 0 kudos

Resolved! Not received order

Ordered S8 plus tab & paid £20 upfront which has been taken out bank, even got my first bill, was suppose to receive yest but havent & got email saying its been dispatched so checked tracking was saying on way, now its saying it hasn't been received,...

Broxi42 by Level 1: Joiner
  • 755 Views
  • 1 replies
  • 0 kudos

Resolved! O2 travel

hi can anyone please tell me if the free roaming and calls with O2 travel covers you in Turkey?thanks

Tony14 by Level 1: Joiner
  • 728 Views
  • 1 replies
  • 0 kudos