Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

Screenshot_20231007-210417.png Screenshot_20231008-031712.png Screenshot_20231001-031921.png Screenshot_20231007-113140.png
Grammo by Level 1: Joiner
  • 3037 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5084 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15990 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8126 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7498 Views
  • 6 replies
  • 0 kudos

Resolved! Single and data issues

No single anywhere I go. had this issue for months cannot even make a phone call. data is terrible.

Resolved! £5 charge

I have been charged £5 for 'things you've bought' this month on my bill. What is this for please?

clarissa2 by Level 1: Joiner
  • 354 Views
  • 2 replies
  • 0 kudos

Resolved! O2 has wrecked my credit score

So basically I have tried twice getting a contract from O2 through mobilephonedirect and they have gone through my credit check and decline both times, Before that my credit history was excellent and after O2 hard search it’s drop by -190 to fare lik...

Nintendo Switch OLED Download issues

Hi, Iam having major issues with download speeds on a new Nintendo Switch OLED. Speed tests on the switch itself are nowhere near what I get on my laptop or iPhone, however I am getting 10Mb download and 8Mb upload which is reasonable. That being sai...

DB2 by Level 1: Joiner
  • 1778 Views
  • 11 replies
  • 0 kudos

Charged for text messages abroad I didn't send

I recently got charge for the travel bolt on for multiple days when abroad. I contacted o2 and told them I had not used my phone other than on Wifi. I have an Andriod. I was told the charges related specifically to me texting. 10 text messages they s...

Ro88 by Level 1: Joiner
  • 3206 Views
  • 5 replies
  • 0 kudos

Paris data

Hi My phone data isn’t working and I’m in Paris. Normally in the UK. anyone know why this is or what I need to do to fix it? Data roaming is on

KWS by Level 1: Joiner
  • 819 Views
  • 2 replies
  • 0 kudos

Data not working in Italy

Hi! I recently switched from a Google Pixel 4 XL to a iphone 11. Everything was working fine after the switch, but then I then moved to Italy (from the UK) and now I cannot get my data to work on the new iphone. My data worked with the iphone in the ...

H_B1 by Level 1: Joiner
  • 852 Views
  • 2 replies
  • 0 kudos

Amazon prime extra charging me

Does anybody know how I can cancel my Amazon prime video extra was free for first couple of months but is now charging me

1Callum by Level 1: Joiner
  • 1008 Views
  • 8 replies
  • 0 kudos

Resolved! No signal at WR6 5UB.

No signal at wr6 5ub, Stamford Bishop, Herefordshire. Told mast is out. Been like this for several weeks. What's happenig?

Mikeperry by Level 1: Joiner
  • 204 Views
  • 1 replies
  • 0 kudos

Use in USA

My tariff gives me unlimited use whilst in the USA. However my phone only says that it can not register with a network.