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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2951 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5050 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15840 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8063 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7449 Views
  • 6 replies
  • 0 kudos

Resolved! Europe

Hi. If I travel to Europe does my tarif cover txts and calls?

Littledi by Level 1: Joiner
  • 322 Views
  • 1 replies
  • 0 kudos

Resolved! Mobile Internet

Morning. Having problems with mobile Internet. It doesn't work at all. Problem started yesterday after receiving a txt from o2 saying my sim was now 5g ready. Any help would be great thank you

JC10 by Level 1: Joiner
  • 585 Views
  • 2 replies
  • 0 kudos

Resolved! Help

My Phone was stolen a couple of days I got a new phone yesterday and a new Sim card I called yesterday to take the bar off and activate the sim and I’ve still got no services available on this new handset

Mezza by Level 1: Joiner
  • 575 Views
  • 1 replies
  • 0 kudos

Resolved! iPhone sims

Hi, I have ordered a iPhone XR and I’m wondering if the SIM card in my current iPhone 8 will fit?.

CindyG by Level 1: Joiner
  • 673 Views
  • 2 replies
  • 0 kudos

Cannot receive calls from other network

Hi. Suddenly unable to receive voice calls from other service providers. Can receive texts but not voice calls. Callers advise that my phone goes straight to VM and the messages they leave are not registering or coming through. No blocks / diverts in...

MJD71 by Level 1: Joiner
  • 1092 Views
  • 4 replies
  • 0 kudos

Resolved! Unable to set call-forwarding.

I have a pay-monthly O2 account with a Nokia 6021 phone which is easy to use. Need to set up call-divert on it to my landline (as a reasonable adjustment for disabilities) but it keeps coming up with the message "Request not completed". Why will O2 n...

Resolved! Not able to send regular SMS text messages

HiI have had my iphone SE for over a year and it has never been able to send regular SMS texts to phones, but can iMessages. Is this an issue with the carrier? It is very inconvenient. Thanks

Sw7 by Level 1: Joiner
  • 1090 Views
  • 4 replies
  • 0 kudos