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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3131 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5126 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16169 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8191 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7580 Views
  • 6 replies
  • 0 kudos

Resolved! Business contract and Apple Watch + Cellular

Hi, One of our directors has purchased an Apple Watch with cellular capability and has asked if it's compatible with our O2 business contract. Doing some digging about, it looks like you can only pair the watch on a consumer contract. Is this still t...

Network coverage

Hi - it seems a network mast has been down in the EC2M region for several months now. When is this likely to be fixed? I have close to 0 signal in this region and am wondering whether I need to change network provider. Thanks

Using phone as satnav in USA

I am in USA. Am paying my £6 for full use of your services on a daily basis. Have downloaded the Haze app to give me maps and directions when driving but am unable to get it to work. Is there something that I need to do to get wifi/ GPS SIGNALS?

SonofReg by Level 1: Joiner
  • 340 Views
  • 2 replies
  • 0 kudos

Split Port

Hi, I have moved from EE to O2 over the last 3 weeks, and have used a PAC code to transfer my old number, which should have completed 11 days ago. Unfortunately I have come to the realisation that nobody from the EE network can ring me, including my ...

MrPanama by Level 1: Joiner
  • 397 Views
  • 3 replies
  • 0 kudos

Resolved! Removing 18+ restriction

I have recently joined o2 and would like the 18+ restriction to be removed please

Hev by Level 1: Joiner
  • 417 Views
  • 1 replies
  • 0 kudos

Number of rings for voicemail

Everytime I try to change the setting to **61*+447802091901*11*25# I get invalid MMI code. Apparently you have to disable 4g & Wi-Fi calling and then do the above sequence, once it’s done you then have to re-enable 4g&Wifi calling. Is there any other...

JCSK69 by Level 1: Joiner
  • 472 Views
  • 2 replies
  • 0 kudos

4g in my work area yet have no signal

O2 shows that where i work at tarka springs near langtree there is good indoor and outdoor signal yet i have 0 services there how come the only network that has signal there is EE kinda making me wanna change unless o2 can actually do better then EE

Newtzs by Level 1: Joiner
  • 227 Views
  • 1 replies
  • 0 kudos

Resolved! Back up sms

Help I need a copy of my sms conversion for court but have no idea how to back them up and put into a file to print.I have samsung S21 Ultra... can anyone help Thanks Lisa

lisamh by Level 1: Joiner
  • 542 Views
  • 3 replies
  • 0 kudos

Resolved! Busy network and slow

Fleet Hampshire is suffering from slow and busy network. 2 weeks same problem. Issue reported many times by calling customer support . No improvement . Looks like Engineers from 02: are not interested in fixing 4g signal which gets busy and data beco...

Resolved! set up call divert from abroad

Hi, Is it possible to setup a call divert from my O2 mobile (pay monthly) to a landline in UK while I am abroad?I tried to phone +44 7860 980 202 (phone to contact customer service from abroad) but it says it is busy and does not connect.

Frank4 by Level 1: Joiner
  • 1032 Views
  • 3 replies
  • 0 kudos