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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3296 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5191 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16337 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8268 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7649 Views
  • 6 replies
  • 0 kudos

New 5 g sim

Just received I phone 13 5 g connected to internet 4g only and carnt ring out or receive phone calls

Steve60 by Level 1: Joiner
  • 768 Views
  • 3 replies
  • 0 kudos

Resolved! O2 does not recognise my new device.

I have been with O2 for 20 yrs. My husband died in March and I decided to move from my Doro and take over his S7 Edge. After weeks of difficulties, my old SIM number was finally swapped but now O2 tell me that the device is not registered. I cannot r...

Liss1 by Level 1: Joiner
  • 390 Views
  • 1 replies
  • 0 kudos

Resolved! No signal

I have emergency calls only. How do I contact o2? I can't call them. No signal. I got new sim coming next week but I am now left without a signal to contact anyone.

Angel1982 by Level 1: Joiner
  • 404 Views
  • 2 replies
  • 0 kudos

Mobile broadband issues

I have had a TP link mobile router with an O2 data SIM for about 2 years to use in our static caravan in the Yorkshire dales. We have had excellent download speeds to enable us to stream Netflix, NOW TV etc; however, for the past few weeks we have in...

Lynng53 by Level 1: Joiner
  • 415 Views
  • 2 replies
  • 0 kudos

Resolved! PAC Code- Temporary Number still showing on iPhone

I bought a sim only deal with O2, and arranged for a PAC code to bring my number from Vodafone to O2.I went through the PAC process, and calls/texts to my number (iPhone 12 Pro) now come through on the O2 sim. However, under Settings-Phone- My Number...

Resolved! No Sim message

Yesterday I received a message saying No Sim. We have tried using another SIM card in the phone and it works perfectly. We also put this sim in another phone and it came up with the same message. It looks like the SIM card is broken. Could someone pl...

Resolved! call aborted

My elderly mother has a Doro 5516 mobile with O2 'pay as you go'. Recently, when she has tried to make a call, it either says something like 'call aborted' and she can't dial out, or it says 'call aborted' first and then the call is dialled anyway. S...