Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...
Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...
Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...
Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...
Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...
I purchased a Google Pixel 6 Pro at the weekend and, needing to use the dual-sim functionality, had my O2 sim converted into an eSim which I then uploaded to the phone. This is installed alongside a physical Vodafone sim which is used for my work num...
Hi,How can I get a bill with my postal address on it that I can use as proof of identity?
I’ve got no signal
I have an embedded sim in my iPhone 11 and am looking at buying an iPhone 13. How do they transfer the embedded sim to the new phone?
Hi. I upgraded my iphone on Saturday to iPhone 13 and i cant make calls on it. People cant call me either, it says that an incorrect number has been dialed. My number is the same as what ive had for years but had to switch to a new sim for the 5g. Th...
Hello I'm on a SIM only contract and I am trying to transfer my SIM to a new handset. After a few incorrect attempts to unlock the SIM (I got the incorrect PUK code online I think) the phone is now asking for an MCK code. I can't find much advice on ...
Hi. I went for a long walk with my phone in the pocket. After 2h on the screen I saw something about being too hot,my phone switched off and I can't switch it on from yesterday. What can I do ? It's Samsung A32,only 3 months old...
Hi. When I upgraded I was asked if I wanted a phone case and screen protector which I chose. I did not receive this with my device, will it arrive soon or is there no order for them on my account?
I've upgraded my phone and tariff & my NHS discount hasn't carried forward & won't let me register as it's previously registered....any advice? Thanks
I lost my phone on Thursday afternoon. Rung O2 up and they blocked the device and sim. On Thursday I got a new phone and went into O2 store and got a digital e-sim QR code for new phone so I could get my number up and running. Was told sim swap would...
