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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3039 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5085 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15998 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8127 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7499 Views
  • 6 replies
  • 0 kudos

No roaming in St Lucia

I got to St Lucia 3 days ago and I still haven't got a data connection working, despite activating the O2 Travel bolt on before leaving the UK. I'm using and eSim. I joined O2 on a 20GB contract 2 weeks ago and this is the worst possible way to start...

Guybrush80 by Level 1: Joiner
  • 4490 Views
  • 14 replies
  • 0 kudos

Resolved! Top up disappeared

I had £1.49 credit when my monthly allowance expired. I didn't renew it and got a message saying I have to top up £10 to get my Big Data bundle allowance back, all good so far. (I have two sims and the O2 sim was not in use for data - everything was ...

Maximum by Level 1: Joiner
  • 391 Views
  • 3 replies
  • 0 kudos

Resolved! Frustrated with O2

So I had my phone stolen with my long standing number. Spoke to customer services who said the could put a block on it and that I could have a new phone and new sim with same number. For a week now I have been trying to get service. Today I went into...

Resolved! Phone rings but doesn't go to voicemail

Hi I have just got a new sim from 02 for an existing contract I've got so that I can take it out of an old Samsung (not smart) phone to put in an iphone 6. It works ok in that you can call it and it rings, receives and sends texts etc BUT the phone d...

Resolved! Access to Internet when not on Wifi

Had my phone stolen on Wednesday. Got a new sim which was activated on Sunday. Phone is now working but cannot access the internet when not connected to Wi-Fi. Have checked on data roaming, reset multiple times but nothing doing. All other functions ...

JohnA by Level 1: Joiner
  • 314 Views
  • 1 replies
  • 0 kudos

Resolved! Phone charger

I recently sent a message asking about a phone charger and you said you don't normally send out with new phones. I have a Samsung galaxy tablet charger is this suitable to use Thanks

JH7 by Level 1: Joiner
  • 440 Views
  • 1 replies
  • 0 kudos

Resolved! Top uo

Won’t let me top up abroad keeps taking my money but money not going on