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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2599 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4923 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15372 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7868 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7273 Views
  • 6 replies
  • 0 kudos

Resolved! Transfer of Ownership

Hi Please can someone help me, I currently have an o2 monthly contract (formerly Virgin) but this is in my husband's name. We would like to transfer the ownership to me however when we called o2, we were told this would not be possible. They were una...

Charlene3 by Level 1: Joiner
  • 184 Views
  • 1 replies
  • 0 kudos

Resolved! Transfer of ownership not actioned.

Hi, I've been having great difficulty with a transfer of ownership from myself to my ex-partner. Following O2 guidance, on Monday, took out a contract at the local O2 store and got a SIM with a temporary number. We then phoned O2 together. Over the c...

TJB62 by Level 1: Joiner
  • 672 Views
  • 7 replies
  • 0 kudos

No mobile network signal cannot get internet!

Hi, I have had no signal on my phone for internet browsing, none of my apps work and I cannot get any mobile signal at all for the last day or so.. I can see there is a problem with a mast locally but I don’t know if my phone actually has a problem o...

Wi fi box

Just purchased a sim to use abroad fo data, registered sim and works in phone. I need to use it in my wi fi box to use as a mobile wi fi but doesn’t work, wi fi box recognises sim but showing no internet connection

NEILAH by Level 1: Joiner
  • 156 Views
  • 2 replies
  • 0 kudos

Lost phone, can't remember security questions

Hi. I've lost my phone and can't remember the answer to my security question, but I really need the number as it is linked to my 2FA for various things. I have all the rest of my identity checks, passport, bank payment details ect. Is it possible to ...

Resolved! Upgrade/Refund

HiIf you pay off the outstanding amount on your device plan in order to be able to get an early upgrade but then decide to cancel the upgrade do you get a refund?

JH1887 by Level 1: Joiner
  • 198 Views
  • 2 replies
  • 0 kudos

Disabling WiFI & 4G Calling

4 calls to O2 customer services today. Nearly 4 hours of calls. Cut off twice I’d guess for asking awkward questions. Despite asking politely for WiFi calling and 4G calling to be disabled they insist on going through pointless attempts to fix this. ...

philce by Level 1: Joiner
  • 179 Views
  • 1 replies
  • 0 kudos

Resolved! Scam call?

Just had a call on my mobile, they said they were from O2. Said that in my area (south London) they are shutting down 4G from 5pm from this Thursday, and that they need to send a new SIM for 5G. Has anyone heard about this?

Ivanian by Level 1: Joiner
  • 237 Views
  • 2 replies
  • 0 kudos

Messages

My sister messenger not sending and has a little clock under them I have been sending some but now the clocks appeard and I can't send them now why is this

Dynamite5 by Level 1: Joiner
  • 164 Views
  • 2 replies
  • 0 kudos