Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...
Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...
Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...
Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...
Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...
Moving from Three to O2.Started a new contract with O2 on Monday, number porting started on the Tuesday with a note to be completed by the Wednesday evening. It's now Saturday and the phone still sends txt messages displaying the temp O2 number from ...
I moved from Three to O2 last Tuesday (8 days ago) porting my number and am still waiting for connection. I have no service therefore no texts or calls or data. My account is still in port provisioning and has been referred to the back office at leas...
Hello, for about a month I’ve been trying to have my plan added to my Apple Watch. I understand it is an old version but I am not sure why this is the case. these are the errors I’ve been getting. Tried all sorts of things, Wi-Fi calling, increasing ...
Changed tarriff midweek and received new sim today - do I have to use it. Thanks
I called the support number because my sim is damaged and I want a replacement with the same number and I was told to replace my damaged sim I need to answer security question which was what is the balance on my phone, I told her I don't know and I f...
I've tried to change my address but it won't give me the option to send for or enter a code. Unsure how I can do this.
I'm upgrading phone but I can't receive the verification text due to my previous phone being broke and so can't receive any of the sent texts. Is there another way to verify my identification so I can pay off my current device plan and upgrade?
How do you enable wifi calling? when I switch it on on my phone I get a link to contact 02 and/or go to the website. But nowhere does it say what you actually need to do to "enable" the service
When I send a sms message it says not delivered but the message is delivered
I am absolutely exhausted with speaking to customer services representatives on the phone and via chat and getting absolutely nowhere! I ordered a new phone over 10 days ago. Whilst ordering my phone I was asked to enter my PAC code if I wished to tr...
