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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3039 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5085 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15998 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8127 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7499 Views
  • 6 replies
  • 0 kudos

Shambles shambles shambles

On Monday, some O2 rep accidentally batted my sim. I lost all service. Phone started showing no service. I rung O2 and was told that they have put in a request to get the bar lifted and would take up to 24 hours. Waited and after 24 hours there was n...

Swadez by Level 1: Joiner
  • 669 Views
  • 4 replies
  • 0 kudos

Resolved! wifi calling

I need someone in O2 to enable wifi calling on my pay-monthly sim

Resolved! Screen broke

The screen on my Samsung A22 is broken can I get it repaired and at what cost

Shivs0778 by Level 1: Joiner
  • 232 Views
  • 1 replies
  • 0 kudos

Logging in

Just joined o2, I am able to log in on my desktop to my account, but when I try to log in on my phone/tablet using the EXACT same log in details I can't log in, saying the details are incorrect. it is the same URL, I am taken to the same screen but c...

Tom60 by Level 1: Joiner
  • 1332 Views
  • 8 replies
  • 0 kudos

Wifi calling

Poor wifi calling at my house. I have a full wifi bar on my phone but interrupted talking on the phone. Have to go outside to find a signal, which is very poor in my SP5 2HH area.Text messages are very slow to receive and this can only be speeded up ...

Kevin16 by Level 1: Joiner
  • 565 Views
  • 1 replies
  • 0 kudos

Resolved! Italy Wifi - working abroad

I am hoping to work abroad in Italy for 2/3 weeks in August, I need to be logged into my work laptop and do work so what is the best way for me to get an internet source out there! I have researched a lot and cannot find a clear answer! I will need t...

Resolved! Signal

Not getting good signal in the house struggling to make calls and receive them

James36 by Level 1: Joiner
  • 246 Views
  • 1 replies
  • 0 kudos

No signal whilst out of wifi

Good afternoon The last couple of days, whilst out, I dont have access to a network thus cant play music etc. BUT its only been the last couple of days?Can you helpn please?Thanks