Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...
Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...
Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...
Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...
Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...
I called the support number because my sim is damaged and I want a replacement with the same number and I was told to replace my damaged sim I need to answer security question which was what is the balance on my phone, I told her I don't know and I f...
I've tried to change my address but it won't give me the option to send for or enter a code. Unsure how I can do this.
I'm upgrading phone but I can't receive the verification text due to my previous phone being broke and so can't receive any of the sent texts. Is there another way to verify my identification so I can pay off my current device plan and upgrade?
How do you enable wifi calling? when I switch it on on my phone I get a link to contact 02 and/or go to the website. But nowhere does it say what you actually need to do to "enable" the service
When I send a sms message it says not delivered but the message is delivered
I am absolutely exhausted with speaking to customer services representatives on the phone and via chat and getting absolutely nowhere! I ordered a new phone over 10 days ago. Whilst ordering my phone I was asked to enter my PAC code if I wished to tr...
More info (Highlight to read)Just joined O2 from a rival. How do I set up a SIM PIN (Galaxy S20 & Android12)? Googling suggests Settings>Biometrics & Security>Other Security settings>1st option Set SIM PIN. My problem is that, under Other Security Se...
Hi can you send me a PAC Code for my daughters phone please as she is working now and has bought her own phone with a different supplier [Mod edit: Please do not post phone numbers on the public board. Thanks!]
Hi I cannot top up my other SIM card
I was wondering if anyone had any advice as to anything that I could do to fix a SIM Swap that still isn't working? I created a SIM swap request 36 hours ago and (despite calling O2's Customer Service line, as well as going in to an O2 shop), nothing...
