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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2991 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5071 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15912 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8103 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7471 Views
  • 6 replies
  • 0 kudos

Resolved! SIM card swap

My number is due to port from 3 to O2 today. I have had no messages to say it is starting but when someone dials my 3 phone number it is going into the O2 messaging service saying I am unable to take the call. Does this mean that the transfer has com...

Chrissy99 by Level 1: Joiner
  • 366 Views
  • 1 replies
  • 0 kudos

Not able to receive texts since porting

My number ported over, initially I was receiving texts but this has stopped and despite multiple restarts I still cannot receive any verification codes that I need to be able to log on to work. Calls and data are working fine and I can send SMS, just...

AlyT by Level 1: Joiner
  • 332 Views
  • 1 replies
  • 0 kudos

Resolved! Free chromebook issues

Has anyone had this issue and had it resolved? I purchased a Samsung galaxy s21fe 5g device on 11/08. I was given a link to apply for a free chromebook on the Samsung promotion website. However I have had my claim rejected, the reason being that my p...

Crissy85 by Level 1: Joiner
  • 515 Views
  • 2 replies
  • 0 kudos

Resolved! Unable to make or receive calls since porting

Ported from Tesco Mobile on 9/8/22.Able to text and use 4G mobile data, but unable to make or receive calls. It is not a geographical issue.When trying to place a call says invalid number or server error. When somebody tries to call me voice message ...

SN22 by Level 1: Joiner
  • 267 Views
  • 1 replies
  • 0 kudos

Flight mode

I cant turn off flight mode, this issue has occurred since I did an update

Brett13 by Level 1: Joiner
  • 195 Views
  • 1 replies
  • 0 kudos

phone network canada

My phone does not pick up a partner network in Halifax Nova Scotia. Who is the partner so I can try manual setting?

Resolved! Iphone 8 security locked out

My iPhone 8 has triggered unsuccessful pin in my bag and security blocked /locked out. How do I get back on my phone??

KelST by Level 1: Joiner
  • 288 Views
  • 3 replies
  • 0 kudos

Resolved! People can not contact me. Files dropped!!!

Dear O2 Team, I have full 4G cover, mobile data and can call anyone I like. However, some people are not able to contact me. I have had this 2 times before and it got resolved. The engineer said that my "files dropped" and he fixed it within minutes....

Mof by Level 1: Joiner
  • 699 Views
  • 3 replies
  • 0 kudos

Resolved! Iwatch 7 cellular

Hey trying to connect new iwatch 7 cellular to airplan, signed up yesterday contacted o2 who pushed me onto Apple which was no help. Paid airplan got message ready to set up but when I go to set up mobile data it just. Says “something wrong try again...

Sharing by Level 1: Joiner
  • 636 Views
  • 3 replies
  • 0 kudos