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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3045 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5086 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16006 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8131 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7500 Views
  • 6 replies
  • 0 kudos

Resolved! Terrible data speeds.

I knew my 4g speeds weren't that great, put it down to the area i live in.But i grabbed a Lebara(Vodafone) sim and decided to activate it today, to do some speed tests on a different network.Well, i chose 4 spots i regularly walk past daily decided t...

Resolved! Terrible data coverage

I spoke to someone at 02/ virgin (not sure which now) and they said they’d send out a new SIM card- reason being my phone continually drops out of service if I’m not connected to Wi-Fi. They operator said a mast nearby isn’t working as it should - bu...

Charosie by Level 1: Joiner
  • 2453 Views
  • 1 replies
  • 0 kudos

Resolved! Samsung galaxy 4 watch

Hi, I recently bought the Samsung galaxy 4 watch and yet to active the mobile plan! But my partner accidentally threw away the e-sim pack I received with it that contains the code for activation, as he thought it was his own!I was wondering where I w...

TTD by Level 1: Joiner
  • 372 Views
  • 1 replies
  • 0 kudos

Resolved! Disconnected number

Hi, I have a disconnected number as I canceled my airtime plan. Is there a way to receive any messages that can’t come through to my phone?

Maria_d by Level 1: Joiner
  • 246 Views
  • 1 replies
  • 0 kudos

Data

I have never ran out of data in the four years I have had this phone so why now

Resolved! New pay Monthly SIM - Keep Old PAYG Number?

Son 16 has first Pay Monthly Sim, previously still O2 but PAYG. How to keep his old number? Confused about whether PAC code needed? Or SIM Swap? HELP! Can't get through to a human on 202...

YesNo789 by Level 1: Joiner
  • 279 Views
  • 2 replies
  • 0 kudos

Resolved! O2 business help

Hi, I am trying to see where can I buy data coverage for the US and how much are the charges. My colleagues with other UK providers are having full 5g coverage while I am stuck on Edge. I am trying to figure out why is that.

Selin by Level 1: Joiner
  • 295 Views
  • 3 replies
  • 0 kudos

How to view incoming numbers

My SIM card is not in a phone it’s in an electric gate which we use to open so how can I check who is calling the gate I need access to view incoming numbers somehow

Roxy316 by Level 1: Joiner
  • 204 Views
  • 1 replies
  • 0 kudos

Resolved! Disney

Created in error

PFC155 by Level 1: Joiner
  • 421 Views
  • 1 replies
  • 0 kudos