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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2824 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5014 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15681 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8011 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7401 Views
  • 6 replies
  • 0 kudos

Continuous dropping of calls

Hi, it’s been about 3 weeks now of my calls keep dropping out. It’s every time I’m on the phone and it’s becoming impossible to call anyone and stay on the line. It’s costing me £60+ for my phone and I can’t use it. Can somebody please tell me if the...

SamB1988 by Level 1: Joiner
  • 290 Views
  • 2 replies
  • 0 kudos

WiFi and 4G calling on Samsung A22 5G

I've checked to see whether my A22 5G has the correct firmware to support WiFi and 4G calling but it appears that it doesn't. Can you help me with finding out how I go about obtaining the correct firmware please?

Kegs-7_6 by Level 1: Joiner
  • 328 Views
  • 2 replies
  • 0 kudos

Resolved! Old bills

Can I get a copy of my bills from june, July and august please for the number [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Lauren21 by Level 1: Joiner
  • 402 Views
  • 2 replies
  • 0 kudos

Resolved! screen burn on my 6 motnh old phone

Hi i have had a previous conversation on my mobile and it is only 6 month old. surely this shoukd be like this on a 6 month old phone?

DC-78 by Level 1: Joiner
  • 169 Views
  • 1 replies
  • 0 kudos

Resolved! Internetas

Sveiki, aš naudojau be limito internetą. Šendiena jis baigėsi.kodėl?

Resolved! Transferring number

I have just bought my own phone after being on my dads contract, my number is still under his name so how do I switch the number over to my account.

Resolved! wificalling

Hi i want to activate wificalling on my account 

Nima by Level 1: Joiner
  • 228 Views
  • 1 replies
  • 0 kudos

Resolved! New SIM not working

I recently upgraded my contract with O2 from the Samsung tablet I was using to a Samsung Galaxy Book Pro. I inserted the new sim card I was sent but it says that is it not active. It has been a month now and I am paying for the contract. I have tried...

SF0079 by Level 1: Joiner
  • 640 Views
  • 2 replies
  • 0 kudos

Hi

Hello friends. I'm a truck driver and I'm constantly in and out of England. I bought my O2 line 3 days ago, I used it in England without any problems, but when I switch to Europe, it cuts off the Internet connection, what could be the reason? thanks

Ugur_74 by Level 1: Joiner
  • 244 Views
  • 2 replies
  • 0 kudos