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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 5970 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1038 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2294 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2164 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1601 Views
  • 6 replies
  • 0 kudos

Disney Plus extra gone

Hi, I upgraded my phone in September and added the Disney Plus extra. It has now disappeared despite only 2 months passing and requires me to pay to re-add it. Where and why has it gone and how can I have it reapplied? Thanks

Doro 8035 no sound

Using a Doro 8035, no audible ringtone or audible anything. Sound on, volume set to high. Any advice?If device has stopped working will need it repaired but no shops open. What are next steps

How do I find out my account number

Could you please tell me how I find out my account number as I am filling a change of name form in and it requires this information

Laura30 by Level 1: Joiner
  • 8441 Views
  • 2 replies
  • 0 kudos

Sim card is too big for new phone

Help! I am trying to fit my nano sim card into my new s20 phone and it is too big. I tried calling to get a new smaller one, but it hangs up on me. Many thanks on advance, Sarah

Resolved! new upgrade

I have just upgraded my phone and transferred data through phone to phone, I have put my sim in my iphone 12 from my XS. I also got a sim with my 12 and have realised that the new sim I got has 5 g so I have trasnferred my old sim to my new sim and n...

Voicemail affected by 07802000000

Please help. My voicemail has been affected by 07802000000 calling after EVERY message left on my voicemail. I have tried everything that I can to stop this from occuring. I would appteciate an urgent response as I am a Doctor. The phone is kind of a...

Alba74 by Level 1: Joiner
  • 345 Views
  • 6 replies
  • 0 kudos

WiFi Calling - Note 10+ 5G

Hi, I can't seem to get WiFi calling working at my place of work. It works great at home, and at my parents, but nothing at work. The icon doesn't even show up. I have absolutely no mobile signal in my office, but I get perfect WiFi signal as we have...

Bazman by Level 1: Joiner
  • 1027 Views
  • 19 replies
  • 0 kudos

Resolved! Disney plus extra code redeemed

Hello I tried to redeem my new Disney plus extra and it says that the code had already been redeemed. However when I log into disney plus it says the subscription has ended. How do I get a new code? Thanks for your help

Resolved! Sim 5g

I’ve just purchased the new iPhone 12 and used my sim from my iPhone 8. Do I need to get a replacement sim to enable 5g? Do I need to pay extra for 5g?