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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos


i called into my local o2 store to change my address and was quickly told I wasn’t on any contract and could get my monthly sim only for £2 less.......great!i then found out I could get 6 months Disney + free..... keep getting txts to say I have days...

Lilydog by Level 1: Joiner
  • 1 replies
  • 0 kudos

Sim network unlock PIN

My phone has stopped working, I'm on SIM only, I have another phone, I've put the sim init and it is asking for SIM network unlock PIN. How do I get that?

SFournel by Level 1: Joiner
  • 1 replies
  • 0 kudos

Sim pin

Where would I find my sim pin? Thank you

Gemma01 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Cannot turn on wifi calling with iPhone dual SIM (eSim)

My O2 says that 4G & Wifi calling is enabled. But when I try to enable it in my iphone settings the phone pops up a dialog saying I have to enable it on O2 first, even though it is already enabled on O2 and has been for weeks. I'm using an iPhone 11 ...

lxpollitt by Level 1: Joiner
  • 10 replies
  • 0 kudos


I've just upgraded again, will my new phone/sim be the same number?

Ardgarry by Level 1: Joiner
  • 1 replies
  • 0 kudos

Upgraded my SIM Only Contract.

Hi I've upgraded my SIM only Contract to a tablet device. Since then I'm unable to make or receive calls from that number. I need that number as it's my primary number from many years. Is there any way that I could move my number to PAYG and continue...

Flint by Level 1: Joiner
  • 6 replies
  • 0 kudos


Looking to upgrade my daughters phone, but every time I try to start a conversation with a guru, it says messaging not available, please try later....

James1978 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Disney Plus extra gone

Hi, I upgraded my phone in September and added the Disney Plus extra. It has now disappeared despite only 2 months passing and requires me to pay to re-add it. Where and why has it gone and how can I have it reapplied? Thanks