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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Wrong colour phone

I did a upgrade today and I put to basket different colour of phone that I want. What shall I do to change it

Tomrad by Level 1: Joiner
  • 1 replies
  • 0 kudos

Antivirus alert.

I refreshed the page to see if there were any answers to my question earlier and i got this pop up warning from my AV, i ignored it as i thought it was a one off but its just happened again has this been reported before?

avast warning.JPG

e-SIM pack lost

Hi, Purchased a new phone and wish to move my o2 eSIM to new device, but have lost the pack so no qcode. Can anyone suggest how I can proceed? Thank you

Mobile data issue on Galaxy S10

I've just switched from EE to o2 via a new phone contract and got the Galaxy S10. 4g data seems really slow compared to EE and even worse some games that require data won't even load. These games are fine via wifi.I've followed guides, reseting the a...

Richjay77 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Upgrading

I'm thinking of upgrading from monthly sim only plan to getting a new phone with new plan. Do I still need to pay for sim only plan as well as new plan if I upgrade?

Ray4 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Iphone6S screen frozen

Hi, my iphone6S 16gb screen is frozen. Cannot type in start code, cannot slide power off slider. I have tried holding home button and power button ar same time until apple logo appears but phone still does not reset. Screen still shows incoming BBC n...

rolu73 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Mast problems since July

Hi - not sure if i'm posting in the right place. I'm a Tesco mobile customer and moved to the E5 postcode in London. When we moved, in the first couple of weeks i noticed reception being really poor inside the flat. I checked the service status and i...

paulhl by Level 1: Joiner
  • 2 replies
  • 0 kudos

Order under review

Can somebody help me with checking the current status of my order. £30.00 has been taken from my account but not heard a thing regarding my order

Ljkemps by Level 1: Joiner
  • 1 replies
  • 0 kudos


I have made a purchase for a new phone paying £150 upfront. I have received an email updating me that the device is out of stock. Am I able to receive a refund rather than waiting for the product to be back in stock.

TomJepson by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! O2 apps on P40 pro

Can anyone recommend a work around for offical O2 apps on the P40 pro.there is a disclaimer with O2 that the GMS won't work on the phone but I thought offical O2 apps like O2 wifi would work, listed as an advantage to being on the O2 network.

James69 by Level 1: Joiner
  • 2 replies
  • 0 kudos