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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2982 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5070 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15906 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8099 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7470 Views
  • 6 replies
  • 0 kudos

Resolved! Voice calls cutting out while in use

I live in Brightlingsea, Colchester and have had no end of issues with voice only calls cutting out mid call, going silent for long periods then coming back, sometimes my partner answers and the call stays open but no voice is heard. I know one of th...

ThomasR33 by Level 1: Joiner
  • 2244 Views
  • 3 replies
  • 0 kudos

Resolved! Data network keeps dropping

Hi,I am travelling in Oregon with my Samsung 5G eSim phone. Phone reception seems to be pretty good on various networks, but my data network keeps dropping so I can't look at websites etc. I've tried changing my network status to remove 5G as an opti...

Jo38 by Level 2: Apprentice
  • 2622 Views
  • 13 replies
  • 0 kudos

Resolved! O2 poor migration times

I was on a Virgin pay monthly contract and changed my package deal and was moved to o2 which I did not really want but asked to move my old number, o2 have taken the mick even after 10days I am still waiting. If this is not sorted soon I will cancel ...

Garrym by Level 1: Joiner
  • 313 Views
  • 2 replies
  • 0 kudos

Resolved! Connection abroad

Hi, I have a phone contract with Three but I'm now in Crete so I've bought a 20gig 02 sim card. I've registered & on the app it shows what I've got left but when I'm not on WiFi I have no Internet connection. Any ideas why?Thanks in advance

Rich9 by Level 1: Joiner
  • 257 Views
  • 1 replies
  • 0 kudos

Resolved! O2 Open

HiI’m a headteacher. Please can you advise how my school registers for O2 Open discounts. Thanks,Michelle

Mizomi by Level 1: Joiner
  • 433 Views
  • 4 replies
  • 0 kudos

Calls

Hi why I can't make international calls from my phone??

Ayoub by Level 1: Joiner
  • 280 Views
  • 2 replies
  • 0 kudos

Data

Just added some data to my plan and it’s gone almost instantly 

RBH by Level 1: Joiner
  • 278 Views
  • 2 replies
  • 0 kudos

Resolved! Can't get verification code text messages

I joined O2 within the last week. Ever since joining, I haven't been able to receive verification code texts from the likes of PayPal and other two factor authentication platforms. Is there a setting on the phone/SIM/O2 preventing this? I am using a ...

Resolved! New phone and new sim

I have just got an iPhone13, do I swap sim first or set up phone first? Thanks

Michael07 by Level 1: Joiner
  • 260 Views
  • 2 replies
  • 0 kudos

Resolved! My iPhone 12 has stopped working

I upgraded to iPhone 12 November last year it won't do anything black screen with white circles spinning iv done everything the trouble shooter has said nothing working iv rang apple and there saying the warranty has ran out iv only had it 10 months ...