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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Apple Watch and iPad pro

Hi, I’ve recently ordered an Apple Watch 6 the watch has developed a fault. Everything works as it should whilst connected to my phone. As soon as the phone becomes out of range the data connection to the watch fails. I can’t send or receive calls or...

Clare_599 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Broken phone

Hello I have broken the back of my phone and the screen. How can I get this fixed

Katie20 by Level 1: Joiner
  • 1 replies
  • 0 kudos

My phone number is different to the one on my account

Hi, when i got my contract 3 years ago i transferred my original number so i could keep it. But on my o2 account it’s a totally different number and i have only just noticed this as I was trying to sort my upgrade out. I couldn’t complete the transac...

Phone number change

I need to change my number immediately, how can I do this if the lines are closed due to covid. Thanks

Lauren11 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Apple Watch

I ordered an Apple Watch last night and realised I’ve ordered the wrong size I ordered 44 and I wanted the 42 is there anyway I can change the order

Cport by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Upgrade

I’m on sim only, can I still get a upgraded phone?

Grambo by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! 5g Sim

i wanted to find out if an O2 5g SIM will work in a P30 phone. My wife has bought a P30 phone and I was going to get her a contract sim to put in it. The best deal I can find is on uSwitch for 12gb data for £10 per month


My old 02 sim is now inactive but my new sim card number hasn't changed.

Craig10 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Airtime Plan

I have 2 bills for my phone.1. Airtime plan2. Deivce Plan Can I keep my device plan with 02 but transfer my airtime plan to somewhere else witout being charged. Note: am keeping the device plan for the phone which is to my understanding where my paym...

Lara2 by Level 1: Joiner
  • 1 replies
  • 0 kudos