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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2956 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5052 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15847 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8064 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7449 Views
  • 6 replies
  • 0 kudos

Resolved! O2 Open

HiI’m a headteacher. Please can you advise how my school registers for O2 Open discounts. Thanks,Michelle

Mizomi by Level 1: Joiner
  • 431 Views
  • 4 replies
  • 0 kudos

Calls

Hi why I can't make international calls from my phone??

Ayoub by Level 1: Joiner
  • 280 Views
  • 2 replies
  • 0 kudos

Data

Just added some data to my plan and it’s gone almost instantly 

RBH by Level 1: Joiner
  • 278 Views
  • 2 replies
  • 0 kudos

Resolved! Can't get verification code text messages

I joined O2 within the last week. Ever since joining, I haven't been able to receive verification code texts from the likes of PayPal and other two factor authentication platforms. Is there a setting on the phone/SIM/O2 preventing this? I am using a ...

Resolved! New phone and new sim

I have just got an iPhone13, do I swap sim first or set up phone first? Thanks

Michael07 by Level 1: Joiner
  • 260 Views
  • 2 replies
  • 0 kudos

Resolved! My iPhone 12 has stopped working

I upgraded to iPhone 12 November last year it won't do anything black screen with white circles spinning iv done everything the trouble shooter has said nothing working iv rang apple and there saying the warranty has ran out iv only had it 10 months ...

Sim swap not working

I have tried 3 SIM cards in my new iPhone and non of them work I have been cut off several times from customer services anyone had this issue?

Melisssa by Level 1: Joiner
  • 429 Views
  • 3 replies
  • 0 kudos

Resolved! Free laptop with pixel 6 phone

Hi I've recently upgraded to pixel 6 pro, the offer included a laptop. I can no longer find the offer and the last date was the 12th of September, could you help with this please it's not offering the laptop now in the deal

Chellie2 by Level 1: Joiner
  • 487 Views
  • 1 replies
  • 0 kudos

Resolved! Spend cap removal

Hi guys I'm also trying to remove a spend cap for my online gaming but can't seem to chat live to any department.