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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2875 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5033 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15746 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8040 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7424 Views
  • 6 replies
  • 0 kudos

Resolved! Age restriction

Hi I have age restriction off on the my o2 app but I am still unable to access multiple sites

Dk12345 by Level 1: Joiner
  • 339 Views
  • 1 replies
  • 0 kudos

Resolved! Removing spend cap

Hi how do I remove my spend cap ? I’ve never asked for it it’s automatically there and I need to remove it as it’s effecting a lot of important phone calls

kiax1 by Level 1: Joiner
  • 589 Views
  • 1 replies
  • 0 kudos

Phone Mast Not Working

I have been getting this error for over 2 weeks now. Unable to make or receive calls and struggle to load any web page. Tried contacting customer services who are unable to offer any timeline on this. Whilst I appreciate the discount they offered on ...

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Anonymous by Not applicable
  • 284 Views
  • 1 replies
  • 0 kudos

Bad speed on data

I have been using o2 for years and my house and garden have always had very quick speeds both on 4G, and as of last year 5G. This changed around a month ago when I noticed my phone dropping from 5G to 4G often but having really slow speeds regardless...

MindOfTim by Level 1: Joiner
  • 1378 Views
  • 3 replies
  • 0 kudos

Resolved! PAC

Hi, text PAC to 65075 but couldn't get a code. Can you give me code over here ?

Hyy by Level 1: Joiner
  • 406 Views
  • 2 replies
  • 0 kudos

Resolved! 5g Sim

I am shortly getting an IPhone 14 pro, will I need to order a new sim to get 5g?

s_kingdom by Level 2: Apprentice
  • 653 Views
  • 1 replies
  • 0 kudos

Resolved! Missing 4G Samsung Galaxy S21

Could anyone help with a network issue I am having I always struggle to get a signal outside of my home, in certain places, I live in a relatively buy townNetwork check says network is good, although there was a fult for a few months, which I have be...

Resolved! Phone repair in since 28th August, still not returned

Hi - my phone was dropped in store on 28th August for an in-warranty repair (display not working) and it is still not back with me, latest status as of 09/09 is 'the repair is delayed and awaiting parts' - it took from 28th Aug to 9th Sept to get to ...

maddog by Level 1: Joiner
  • 291 Views
  • 1 replies
  • 0 kudos

Resolved! Cannot receive text messages

Hi,I recently lost my SIM when I was travelling and ordered a replacement SIM so I would retain the same number for my Pay as You Go O2 Service. Unfortunately since I have used this SIM I haven't been able to send text messages (I can still receive t...

Sam40 by Level 1: Joiner
  • 1897 Views
  • 1 replies
  • 0 kudos