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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2479 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4874 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15232 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7796 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7211 Views
  • 6 replies
  • 0 kudos

Resolved! Spend cap

How can I increase my spend cap

Linnie by Level 1: Joiner
  • 471 Views
  • 1 replies
  • 0 kudos

Resolved! Lost phone, changed provider, O2 can't give me PAC code

Hi I lost my o2 iPhone. It was out of contract. I bought a new phone with Tesco mobile. I want to transfer my old number. I called o2. They said they'd need me to text them from the old phone to get a PAC code. I reminded them I'd lost my old phone. ...

Resolved! Switch off voicemail

How do I switch off voicemail on iPhone 11 Payg sim. Cheers

Toshmoo by Level 1: Joiner
  • 207 Views
  • 1 replies
  • 0 kudos

Resolved! SIM card swap

My number is due to port from 3 to O2 today. I have had no messages to say it is starting but when someone dials my 3 phone number it is going into the O2 messaging service saying I am unable to take the call. Does this mean that the transfer has com...

Chrissy99 by Level 1: Joiner
  • 347 Views
  • 1 replies
  • 0 kudos

Not able to receive texts since porting

My number ported over, initially I was receiving texts but this has stopped and despite multiple restarts I still cannot receive any verification codes that I need to be able to log on to work. Calls and data are working fine and I can send SMS, just...

AlyT by Level 1: Joiner
  • 316 Views
  • 1 replies
  • 0 kudos

Resolved! Free chromebook issues

Has anyone had this issue and had it resolved? I purchased a Samsung galaxy s21fe 5g device on 11/08. I was given a link to apply for a free chromebook on the Samsung promotion website. However I have had my claim rejected, the reason being that my p...

Crissy85 by Level 1: Joiner
  • 503 Views
  • 2 replies
  • 0 kudos

Resolved! Unable to make or receive calls since porting

Ported from Tesco Mobile on 9/8/22.Able to text and use 4G mobile data, but unable to make or receive calls. It is not a geographical issue.When trying to place a call says invalid number or server error. When somebody tries to call me voice message ...

SN22 by Level 1: Joiner
  • 254 Views
  • 1 replies
  • 0 kudos

Flight mode

I cant turn off flight mode, this issue has occurred since I did an update

Brett13 by Level 1: Joiner
  • 183 Views
  • 1 replies
  • 0 kudos