Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

Screenshot_20231007-210417.png Screenshot_20231008-031712.png Screenshot_20231001-031921.png Screenshot_20231007-113140.png
Grammo by Level 1: Joiner
  • 3136 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5128 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16170 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8192 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7580 Views
  • 6 replies
  • 0 kudos

Resolved! Gregg's free coffee saying voucher used

Hi, I keep getting an error on my O2 priority app, I go to get a free coffee from 7am with Gregg's and it says voucher used. Last time I used it was Thursday just gone. I have already been intouch with o2 customer service because this happened at the...

Wobie by Level 1: Joiner
  • 1098 Views
  • 1 replies
  • 0 kudos

Extending ring time before voicemail activates

Like many others, either members of this forum or not, I have been unable to extend the ring time on my handset (Samsung Galaxy A33 5G) which I upgraded to about 5 weeks ago. Since then I have made numerous phone calls to O2 support, checked this for...

Carlos49 by Level 1: Joiner
  • 787 Views
  • 3 replies
  • 0 kudos

Resolved! Old phone

Old phone linked to a forgotten password apple wont unlock the phone without proof of purchase the phone is from 2018 can o2 still produce proof of purchase

Jocky by Level 1: Joiner
  • 271 Views
  • 1 replies
  • 0 kudos

iPad data

Just brought a second iPad from o2, realised that both have data plans, no SIM cards in. Am I missing something. I mentioned it in the chat when buying the second iPad, the assistant assured me everything I needed would be sent.

Rach4152 by Level 1: Joiner
  • 221 Views
  • 1 replies
  • 0 kudos

Voicemail

Hi I have an iPhone 12 all of a sudden my voicemail messages are not showing as they used to . I only have a box that says ‘call voicemail’ I’ve turned my phone off then on again and followed the tips online but still. I tried to call 1710 and 901 an...

Vimbai by Level 1: Joiner
  • 8672 Views
  • 3 replies
  • 0 kudos

o2 App

HiI can get on to MY O2 on my computer but using the same password I can't get to it on my phone.

dfer by Level 1: Joiner
  • 252 Views
  • 2 replies
  • 0 kudos

Resolved! Pod number

Hello, I am writing with a question how to stay with the old number? I have a new number on my account with O2, I have a PAC code but I dont know where to enter it

RM2000 by Level 1: Joiner
  • 361 Views
  • 2 replies
  • 0 kudos

Resolved! Porting from Virgin Mobile to O2

I have been switched from Virgin Mobile to O2, I was told my number would be ported over as part of the renewal, but has not so I unable to receive calls. How long should this switch take?thanks

Waitey77 by Level 1: Joiner
  • 292 Views
  • 1 replies
  • 0 kudos