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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2596 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4922 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15369 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7867 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7272 Views
  • 6 replies
  • 0 kudos

Resolved! Voicemail

The voicemail is staying I have 1 message but i don’t. I’ve tried turning off/on badges and re setting the phone but it’s still there

Lisa79 by Level 1: Joiner
  • 201 Views
  • 1 replies
  • 0 kudos

Resolved! Bring phone number form is a bit confusing, please help :)

In the first page of the PAC transfer form it ask for what kind of tariff I am on an my phone number, does it ask for my new ones with O2 or the old ones from my previous provider? On the last page it asks for what number I want to transfer and my ne...

DanniGM by Level 1: Joiner
  • 548 Views
  • 4 replies
  • 0 kudos

Resolved! Unable to activate SIM

I am trying to switch from EE to o2. I am struggling to activate my SIM. With old SIM in I can’t send the “SWAP” text it fails to send. Any advice please?

Bigbear11 by Level 1: Joiner
  • 446 Views
  • 5 replies
  • 0 kudos

Resolved! No services at all

I have taken my new iPhone out for the first time and I had no signal whatsoever. I couldn’t connect to the internet, I couldn’t receive or make phone calls or texts.

Resolved! Inclusive zone-usa

Have inclusive zone for use in usa, however, cannot use phone to call local numbers as get call not recognised. Dialling same number from hotel phone can get straight through.Have checked with O2 and all settings on phone as they should be. Only way ...

Mo54 by Level 1: Joiner
  • 508 Views
  • 4 replies
  • 0 kudos

Resolved! No caller ID

Hi I have an iPhone 13 and all my incoming calls show No caller ID Have been given the run around by customer service been told different things I just want it resolved can you help. I do have a sim only different number with O2 on my account when I ...

Jilly21 by Level 1: Joiner
  • 1261 Views
  • 4 replies
  • 0 kudos

Resolved! Transferring existing number from Tesco Mobile to O2

I am new to O2. I have just received my new sim (pay monthly) with its new number. I will be using the same iPhone handset and want to keep my existing number, without loosing WhatsApp and text history ideally. I have my existing Tesco Mobile sim PAC...

BrianW by Level 1: Joiner
  • 891 Views
  • 2 replies
  • 0 kudos

At least 1 Year of slow Data speeds

My apologies but by the time I reach here, my patience has diminished.Data speeds through lock-down was superb. However, for at the least a year, speeds have been pathetic. My memory serves me that a significant change occurred at during the merger p...

Resolved! Register Company for O2 Open

Hi there,I’m an HR professional and looking to register my company for O2 Open as a benefit. How do I go about this please? Many thanks, Emily

Emily18 by Level 1: Joiner
  • 1317 Views
  • 12 replies
  • 0 kudos