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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3293 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5190 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16332 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8266 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7647 Views
  • 6 replies
  • 0 kudos

Resolved! 1 time code message

hi hope im in the right place i need some help please i keep getting a 1 time code message coming through at night time i know nothing about this what is it for and why do i get them please help

Resolved! New simm

Could you check that the new simm has been activated for the new phone I bought my grandson last month thankyou

Sue1955 by Level 1: Joiner
  • 532 Views
  • 2 replies
  • 0 kudos

Resolved! sim renewal

My sim only deal is up at the of the month.I've been looking on-line and third party suppliers have far better deals than o2 but when I try to get this sorted I'm automatically sent to o2 shop and these deals are not available I've tried 3 different ...

arcaladh by Level 1: Joiner
  • 228 Views
  • 1 replies
  • 0 kudos

Resolved! Awful reception

For months I have no reception in Middleton center(m24).I spend several hours a day-there-what can i do apart from getting new phone and diffy network?and my phone is of no use for either calls or wifi.I would change provider but am on contract

Eamon1998 by Level 1: Joiner
  • 288 Views
  • 2 replies
  • 0 kudos

Resolved! PAC Code for previous phone

Is there any chance I can a PAC code for a previous number that I do not have anymore? Left 02 about a month ago

Ted5 by Level 1: Joiner
  • 220 Views
  • 1 replies
  • 0 kudos

Apple Watch eSIM setup Error Code 14

HiI have just bought an Apple Watch 8 direct from Apple. I already have a pay monthly account with o2 that is linked to my iPhone 13 Pro Max.I’ve been through the set up of the watch, pairing it with the phone and everything is fine - apart from the ...

Resolved! iPhone 14 pro

Recently brought a apple iPhone 14 pro but can not get the old sim that was working fine to pick up any signal in my new phone was told to connect 02 but unsure what and where to go need help asap gift for tomorrow

Dave202013 by Level 1: Joiner
  • 2336 Views
  • 12 replies
  • 0 kudos

Data issues

Does o2 think it's acceptable to say there's an issue with the mast in my area that may affect calls and data for uo to 2 weeks?

SeanW by Level 1: Joiner
  • 208 Views
  • 2 replies
  • 0 kudos