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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3218 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5154 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16244 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8226 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7608 Views
  • 6 replies
  • 0 kudos

Resolved! Deleting MyO2 Account

Hello everyone, does anyone know how to delete O2 account? I left O2 and switched to a different provider but my online account still exists. There is no number under it as I ported my number. Any help would be appreciated

Resolved! O2

On my Samsung galaxy mobile, when I try to access the Internet via the Samsung Internet icon, I keep getting the 02 wepage with no other option. Can someone help me resolve this problem?

ElaineF by Level 1: Joiner
  • 450 Views
  • 1 replies
  • 0 kudos

Resolved! Data or calls?? Galaxy watch5 pro. HELP!!

Hi guys Happy New Year to all. I'm really confused I've had so many different blogs from people about how to set up my Samsung galaxy watch 5 Pro with O2. I have a new EE sim on the phone I have any SIM on the watch both have been activated and on th...

Ahextall by Level 1: Joiner
  • 783 Views
  • 1 replies
  • 0 kudos

Resolved! Using O2 E-sim roaming in Europe

Dear Team,I have just ordered an O2 E-sim for my phone. But before activating this I want to find out if this would work for using internet and calling whilst roaming in Europe. As going through the forum there are mixed replies with some saying it d...

Kano by Level 1: Joiner
  • 1890 Views
  • 5 replies
  • 0 kudos

Samsung S21 stuck in recovery mode

Hi, can anyone help with a Samsung S21 stuck in recovery mode? I've tried numerous combinations of Power/Up/Down buttons but it just hops between 2 screens, one saying 'Can't load Android system' and giving 3 options (Try again/Factory reset/View rec...

Rasenna by Level 1: Joiner
  • 1659 Views
  • 13 replies
  • 0 kudos

Resolved! Live chat with 02

How difficult is it to get through to live chat been trying 3 days

Cass1 by Level 1: Joiner
  • 347 Views
  • 1 replies
  • 0 kudos

Email Attachment issues over O2 4G and Zen Internet

Good afternoon,I am about 7 hours into one of the most infuriating IT issues I have had in years and all parties are pointing the finger at the other and denying all/any responsibility. What happens is this: If I try sending an email from my Zen host...

DKING by Level 1: Joiner
  • 406 Views
  • 1 replies
  • 0 kudos

Port request

I submitted a port request to keep my old number on the 28/12/22 at 15.00 The information on O2 website said submitted before 17.00 it will take 24hrs.HIt's now the 31st and I have no phone line. My old line is also dead. I am Military and on standby...

Chris1980 by Level 1: Joiner
  • 2135 Views
  • 14 replies
  • 0 kudos

No signal

Hi, I haven't got any signal on my phone, I have turned it on and off. Updated it and also used your signal area thing and that's says its fine. I've had no signal since yesterday please help

Laur3n by Level 1: Joiner
  • 299 Views
  • 2 replies
  • 0 kudos