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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 5879 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1025 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2201 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2114 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1579 Views
  • 6 replies
  • 0 kudos

Resolved! How do I return an online order

I ordered an mobile broadband device based on what is clearly incorrect coverage information and now wish to return it. How do I do that?

Hippo1 by Level 1: Joiner
  • 261 Views
  • 3 replies
  • 0 kudos

Resolved! samsung galaxy a10 not scanning qr codes

Hello. My new Samsung Galaxy A10 does not read QR codes when scanning menus, for example. This makes it particularly difficult to order anything in a restaurant or pub in the current pandemic! Any advice welcome.

GN by Level 1: Joiner
  • 1152 Views
  • 3 replies
  • 0 kudos

Resolved! Activating sim without old sim

I need to activate my new sim but do not have my old phone or sim to receive the verification code can you please help me activate my new sim?

Dd38 by Level 1: Joiner
  • 152 Views
  • 1 replies
  • 0 kudos

Resolved! Changing Number

I visited your store in Edinburgh Gyle on Saturday to assist with using the existing Vodafone number I have with an O2 contract that I took out for a family member. We supplied the PAC code and were told to wait until the phone showed no service. Thi...

KS3 by Level 1: Joiner
  • 212 Views
  • 1 replies
  • 0 kudos

Resolved! Text trascripts

Hello - Is it possible to request past text transcripts?TIA

Frazer by Level 1: Joiner
  • 143 Views
  • 3 replies
  • 0 kudos

Security leak on all my passwords

My phone has got a security leak on all my passwords but I’ve changed a few several times and it’s still saying they aren’t secure?

Cat2695 by Level 1: Joiner
  • 171 Views
  • 2 replies
  • 0 kudos

connect to%20samsung%20galaxy%20watch%203

I have just moved 2 o2 I have a galaxy note 20 ultra and galaxy watch 3, I have paid for the £5 extra watch connection, but it does not work when away from my phone. It looks like the pay plan is on the watch, but when the phone is away from it, it l...

Amandad by Level 1: Joiner
  • 203 Views
  • 2 replies
  • 0 kudos

Resolved! O2 Network losing signal

IPhone 12 Pro Max and lived in same location for years, other family members with same phone are fine, I have changed sims too. I had two days of no signal. Then since changing sim I get no signal then 1 bar thrn fine for a while.been 4 days. Cant ma...

Animas by Level 1: Joiner
  • 254 Views
  • 1 replies
  • 0 kudos

Resolved! Keep losing network signal all of a sudden

IPhone 12 Pro Max and lived in same location for years, other family members with same phone are fine, I have changed sims too. I had two days of no signal. Then since changing sim I get no signal then 1 bar thrn fine for a while.been 4 days. Cant ma...

Animas by Level 1: Joiner
  • 225 Views
  • 1 replies
  • 0 kudos

No signal

Hi Have recently switched from 3 to O2 the main reason being that I undertstood O2 had the best network coverage. Howver i dont get any signal at all inside my house whereas i used to get some on 3.Is there anytning than can be done as the network ch...

mic7rjw by Level 1: Joiner
  • 175 Views
  • 2 replies
  • 0 kudos