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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2871 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5028 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15742 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8036 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7422 Views
  • 6 replies
  • 0 kudos

Resolved! Leaving

I want to cancel my contract today 

Bryan123 by Level 1: Joiner
  • 221 Views
  • 1 replies
  • 0 kudos

Resolved! Number transfer

Hi, myself and wife were due to be ported in from BT today, hers has transferred but mine has not, still toggling between phones - what time does a transfer complete?

Mark1309 by Level 1: Joiner
  • 263 Views
  • 1 replies
  • 0 kudos

Resolved! SIM card number

How do you find the phone number from a SIM card

Andrew15 by Level 1: Joiner
  • 436 Views
  • 2 replies
  • 0 kudos

Resolved! Mobile plan for smart watch

I have recently bought a smart watch and during set up it asks for a mobile plan, either a qr code or a code. How do I get one?.

Mike446 by Level 1: Joiner
  • 258 Views
  • 1 replies
  • 0 kudos

Signal

Hey can yous explain why my phone never has any signal .. to make a phone call or receive calls I have to phone on what's app

Stacey341 by Level 1: Joiner
  • 243 Views
  • 1 replies
  • 0 kudos

Watch not activating on data plan

Hey I’ve read a few posts with people having issues connecting to mobile data with a new watch. I’ve been messaging support and they sending out another esim but did anyone manage to sort it without that? Thanks

SammieG by Level 1: Joiner
  • 493 Views
  • 7 replies
  • 0 kudos

Changing number

I have successfully ported my number from my old network. On my phone however, under settings > phonecalls it won't let me update the number (that shows when I call) from the one originally on the O2 sim, to the one that has ported? Any suggestions?

Signal quality E2 post code

I have been having ongoing/several months problems with signal quality and am largely unable to make/receive calls whilst in my office. Post code E2 9.. in London. Away from this post code signal is acceptable.Making any kind of contact with tech sup...

Pagan03 by Level 1: Joiner
  • 224 Views
  • 1 replies
  • 0 kudos