Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

Screenshot_20231007-210417.png Screenshot_20231008-031712.png Screenshot_20231001-031921.png Screenshot_20231007-113140.png
Grammo by Level 1: Joiner
  • 2854 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5026 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15721 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8031 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7420 Views
  • 6 replies
  • 0 kudos

Cannot receive text messages !?

Hello I moved from giffgaff to o2 on 16/12/2022 and the sim is activated on the same old number on 20/12/2022 since the new o2 sim is activated i can make calls and receive i can access internet i can also send text messages but cannot receive any fr...

GGN by Level 1: Joiner
  • 979 Views
  • 7 replies
  • 0 kudos

Resolved! Samsung Galaxy S20+ swollen battery help

I’ve not used my Samsung Galaxy S20+ in a long time due to it being damaged due to me dropping it and completely killing the screen. I just put it away in a drawer because I couldn’t wipe my data off the phone and didn’t feel comfortable recycling it...

Resolved! International top up

We purchased an international roaming account and want to top it up, but the website won’t accept a non-UK address - how do we get around this?

Resolved! What is the way to contact customer support?

I am trying to contact customer support to talk about issues in EU roaming, in contact us section there is a chat option which always returns crap like "all of our members are busy now" I can't find any phone number I could call.

Resolved! Leaving

I want to cancel my contract today 

Bryan123 by Level 1: Joiner
  • 221 Views
  • 1 replies
  • 0 kudos

Resolved! Number transfer

Hi, myself and wife were due to be ported in from BT today, hers has transferred but mine has not, still toggling between phones - what time does a transfer complete?

Mark1309 by Level 1: Joiner
  • 263 Views
  • 1 replies
  • 0 kudos

Resolved! SIM card number

How do you find the phone number from a SIM card

Andrew15 by Level 1: Joiner
  • 435 Views
  • 2 replies
  • 0 kudos

Resolved! Mobile plan for smart watch

I have recently bought a smart watch and during set up it asks for a mobile plan, either a qr code or a code. How do I get one?.

Mike446 by Level 1: Joiner
  • 258 Views
  • 1 replies
  • 0 kudos