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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Why can't i see all my previous sent texts

When I send a text to some people, I can see thier reply but not the text I sent them. Is there anyway I can recover these sent texts as they are very important. ThanksCarol

CeeJay by Level 1: Joiner
  • 3 replies
  • 0 kudos

No service

Hi my phone is saying no service all the time tried switching off and on removing sim and cleaning no joy any idea

Tico by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! pay as tou go sim card

Hi, I'm trying to put my o2 PAYG sim card into my new phone, but it can't see it. My old phone is a Samsung GT-E1080i, my new phone is a Emporia-One v200.My husband has a Nokia 2330c-2, also on o2 PAYG, and his sim card works in all 3 phones. My sim ...

grang by Level 1: Joiner
  • 15 replies
  • 0 kudos

SIM pin code

I've just got my new SIM and I don't know my SIM pin code, can't you tell me how to get the correct pin code?

JAG77 by Level 1: Joiner
  • 2 replies
  • 0 kudos

email sending problem

I have an iPhone 7 and iPad, both with IOS14. When away from my own home router, I am unable to send emails using normal email accounts. However, I can send emails using my alternative Hotmail account. I have switched on "Mobile Data"There is no issu...

PatM by Level 1: Joiner
  • 8 replies
  • 0 kudos

Changing direct debit

Hi. what do you do to change your direct debit details online please?

SLW by Level 1: Joiner
  • 2 replies
  • 0 kudos

Huawei Matepad T8

What does the Matepad offer anymore facilities than a Huawei Smart phone

Hilary by Level 1: Joiner
  • 3 replies
  • 0 kudos