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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2603 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15388 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7872 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7277 Views
  • 6 replies
  • 0 kudos

Resolved! Why does o2 charged me 3 times the amount of rolling plan?

Why does o2 charges three times the amount of the monthly rolling plan?and why don't they honour even the apointment made with their agents??i feel like I have been fooled.and tho I followed all steps to sort the issue out.they don't honour the apojt...

Resolved! Mast not working as it should

Hello, I'm informed that the nearest mast to postcode BA22 my home, is not working as it should. This has been like this for sometime, resulting in hardly any phone or data connections.When will it be fixed.Thanks

derek43 by Level 1: Joiner
  • 348 Views
  • 3 replies
  • 0 kudos

Resolved! No Signal Isle of Gigha and Kintyre

Hi, I am an elected Councillor representing Kintyre and the Islands, Argyll and Bute Council. For several weeks there has been no signal on the Isle of Gigha and part of the Kintyre Peninsula, post code area includes PA29 6XW. Constituents are very a...

Resolved! Problems with wifi calling on Samsung Galaxy S22

I live in an area with virtually no mobile signal from any of the providers despite being a large town in Kent, so I have to rely on wifi calling when at home. Now that O2 have finally added SMS to their wifi calling, I have switched back to them wit...

Signal and data not available

Hey there - For the last 24hrs my phone signal and data have not been working at all. I can't get calls or anything and it's driving me mad as I am abroad and really really need my phone. Can you please help me resolve this ? When i click on the mobi...

tony29 by Level 1: Joiner
  • 279 Views
  • 2 replies
  • 0 kudos

Resolved! change country on device

how can i change the country on my device , i cant download apps as it tells me the app is not avialable in my country !

te2 by Level 1: Joiner
  • 536 Views
  • 1 replies
  • 0 kudos

Apple Watch Ultra - Unable to set up cellular connection

For the last two weeks I have been trying to set up a cellular/data connection with o2 on my Apple Watch Ultra. Every time I select set up mobile service from the Apple Watch app on my iPhone I get error code 106. Have spoken to 202 multiple times an...

Buz52 by Level 1: Joiner
  • 1020 Views
  • 4 replies
  • 0 kudos

Apple Watch series 8 won’t connect to mobile service

Nearly a month ago I moved from Tesco mobile to o2 so I could get an Apple Watch cellular. I ported my number over and waited until this was fully complete before setting up the Apple Watch I had purchased in the store. During the setup I was met wit...

Rebecca13 by Level 1: Joiner
  • 643 Views
  • 2 replies
  • 0 kudos

Iwatch data

I have been and apple and o2 customer for 10 years+. I was on business contract and bought a cellular iwatch 6 months ago. data would not connect. I spent endless hours/days talking to o2 support and even spent 3 hours in o2 shop. dofferent stories f...

Norniron by Level 1: Joiner
  • 460 Views
  • 2 replies
  • 0 kudos