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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2978 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5066 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15896 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8091 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7468 Views
  • 6 replies
  • 0 kudos

Resolved! Xperia 1 iv wifi calling

Hi all,Yes I've done a search but not found an answer.Xperia 1 iv wifi calling yes or no?Thanks for your time

Greybeard by Level 1: Joiner
  • 477 Views
  • 1 replies
  • 0 kudos

Resolved! WiFi calling on sim only

If I get an o2 sim only contract (providing my own phone) will I be able to use WiFi calling?I was on a pay monthly tariff but I’m having problems with my current phone. I really don’t want to sign up for a new 3 year contract. I didn’t realize when ...

BevG by Level 1: Joiner
  • 1442 Views
  • 4 replies
  • 0 kudos

Resolved! New phone

I want to buy only mobile but i dont need any plan for sim as i am already using 13 pro max with sim

Prabhu by Level 1: Joiner
  • 183 Views
  • 1 replies
  • 0 kudos

iMessage won’t verify my number to send messages

I am struggling to send an iMessage as my number is not verified. When I try to tick next to my number it says there’s an error. I have followed all the steps but no luck.

AM5 by Level 1: Joiner
  • 369 Views
  • 1 replies
  • 0 kudos

Resolved! close my account

can you help me too close my account  

trev71 by Level 1: Joiner
  • 231 Views
  • 1 replies
  • 0 kudos

Resolved! Phone Bill

I have paid my latest phone bill, I have received a text thanking me for payment and the money has been taken out of my account however my data/calls/texts have not turned back on yet. I’ve restarted my phone and it’s been over an hour since payment

Arun0 by Level 1: Joiner
  • 204 Views
  • 1 replies
  • 0 kudos

Apple watch esim

Hoping someone here can help me with this Bought an apple watch from o2 and had to reset it due to a different issue but when I did that, I’ve deleted the plan from the watch. Called o2 and the woman sent me out an esim, I’ve got the esim and called ...

jess995 by Level 1: Joiner
  • 431 Views
  • 2 replies
  • 0 kudos

S21 phone: network not working since fixed phone

Hey Folks, I recently had my phone repaired. When I got it back I noticed that my phone network wasn't working. I wasn't able to send or recieve calls. Would someone tell me how I can restore this function?Kind Regards

Resolved! Port problems

Hi i ported my my virgin pay monthly sim to O2 in October 2022, ported my number over and can’t send messages. Despite trying the many things suggested at the time my messages still don’t work. Can I get some help to get messages working on my SIM? T...

CAC1008 by Level 1: Joiner
  • 198 Views
  • 1 replies
  • 0 kudos

Resolved! No service

How long will i have no service for when there is an outage?

lauren435 by Level 1: Joiner
  • 337 Views
  • 2 replies
  • 0 kudos