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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 5905 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1026 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2233 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2127 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1582 Views
  • 6 replies
  • 0 kudos

Resolved! Charging issues

My USB C charging lead won't charge my phone unless I physically push it in and hold it there, some help would be really appreciated

Damian85 by Level 1: Joiner
  • 229 Views
  • 4 replies
  • 0 kudos

Resolved! New phone collection

I placed an order via upgrade for collection at a local store and a couple of hours having passed I decided to call in as I was passing. However the shop would not release the handset without a 4 digit code issued by email to me but was informed the ...

Daz2611 by Level 1: Joiner
  • 164 Views
  • 3 replies
  • 0 kudos

Resolved! Hullomail

I have cancelled my Hullomail account, but can't get O2 voicemail to work on my Samsung Galaxy S7. I've checked every setting I can find mentioned in your online 'how to' documents about voicemail, but unanswered calls still just ring until the calle...

Dar2JF by Level 1: Joiner
  • 187 Views
  • 2 replies
  • 0 kudos

Voicemail woes

My voicemail does not work. I got a sim only pay monthly deal about 3 weeks ago and had my old number transferred across with the PAC code. My handset is a Motorola G10. The voicemail has never worked as far as I am aware. If I call my phone from ano...

Sally1983 by Level 1: Joiner
  • 124 Views
  • 2 replies
  • 0 kudos

Resolved! No signal in my house at all

i have never been able to get signal in my house, no 3g, 4g or even signal strength. Most of the time i have no service, on rare occasions i get one bar of strength. At the moment i am relying on wifi calls/data but if my wifi goes down i have nothin...

Luli by Level 1: Joiner
  • 262 Views
  • 4 replies
  • 0 kudos

Resolved! Samsung A52 5G how to use WiFi calling

I have bought a new Samsung A52 5G direct from Samsung due to delays with supply from O2.I have a new O2 5g sim but do not see wifi calling in any menu options.Call and Internet connection is also poor.I have done a Samsung software update.What am I ...

SJT85 by Level 1: Joiner
  • 306 Views
  • 3 replies
  • 0 kudos

Resolved! Sim card

I am trying to keep my number on a new sim, i have entered the code it has sent me, it has disconnected my old number and 7 hours later still hasnt activated my new sim... cant contact anyone and can only use wifi. I need help please

International number when dialled being abrred

Trying to phone an International mobile which I have phoned many times before but it is coming up saying Call is barred. There is no barring switched on in the settings in the phone. It is a Blackberry Passport. Can't figure out how to fix.

Mistake on Big Bundle information

Hello,There is a mistake on the tariff information page for Big Bundles! It reads as follows:-£10 Big BundleUnlimited minutes, unlimited texts and 7GB of 2G/3G/4G data in exchange for £10 each month. Includes data rollover of up to 7GB a month, subje...

Anonymous by Not applicable
  • 373 Views
  • 12 replies
  • 0 kudos

Whatsapp

My access to WhatsApp has gone wrong. The WhatsApp logo is now a little space creature. when I press app it says com.whatsapp has stopped. Options are open app again/send feedback. Neither has an effect. Anther message is com.whatsapp keeps stopping....

1-2-3go by Level 1: Joiner
  • 132 Views
  • 2 replies
  • 0 kudos