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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2596 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4922 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15369 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7867 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7272 Views
  • 6 replies
  • 0 kudos

Watch not activating on data plan

Hey I’ve read a few posts with people having issues connecting to mobile data with a new watch. I’ve been messaging support and they sending out another esim but did anyone manage to sort it without that? Thanks

SammieG by Level 1: Joiner
  • 486 Views
  • 7 replies
  • 0 kudos

Changing number

I have successfully ported my number from my old network. On my phone however, under settings > phonecalls it won't let me update the number (that shows when I call) from the one originally on the O2 sim, to the one that has ported? Any suggestions?

Signal quality E2 post code

I have been having ongoing/several months problems with signal quality and am largely unable to make/receive calls whilst in my office. Post code E2 9.. in London. Away from this post code signal is acceptable.Making any kind of contact with tech sup...

Pagan03 by Level 1: Joiner
  • 217 Views
  • 1 replies
  • 0 kudos

Resolved! Apple Watch.

I no longer use my Apple Watch so was going to allow my daughter to have it. It’s okay monthly and obviously will continue to pay it but I currently have an airtime plan for it will this affect her using it? I have completely removed it from my iClou...

Colin14 by Level 1: Joiner
  • 329 Views
  • 1 replies
  • 0 kudos

Not receiving auto generated messages

Good Afternoon all, I have recently moved to O2 from another network. I used a PAC code to shift my number across. Its now been a couple of weeks but i am not receiving auto generated messages from my bank for security checks and im not receiving ver...

Resolved! No Mobile Data

My Samsung Galaxy S20 FE 5G shows connected to 4g but no internet connection. I have powered phone down and restarted. Tried switching Flight mode on and off. Reset network settings. Switched off 5g. Checked latest software update and all to no avail...

Grymauch by Level 1: Joiner
  • 1685 Views
  • 3 replies
  • 0 kudos

Resolved! Deleting MyO2 Account

Hello everyone, does anyone know how to delete O2 account? I left O2 and switched to a different provider but my online account still exists. There is no number under it as I ported my number. Any help would be appreciated

Resolved! O2

On my Samsung galaxy mobile, when I try to access the Internet via the Samsung Internet icon, I keep getting the 02 wepage with no other option. Can someone help me resolve this problem?

ElaineF by Level 1: Joiner
  • 397 Views
  • 1 replies
  • 0 kudos