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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 5921 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1033 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2253 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2147 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1594 Views
  • 6 replies
  • 0 kudos

Signal problems - known mast issue but nothing being done!

For a number of weeks I have had issues with call drop outs, not being heard etc. When checking the signal status pages it shows that a nearby mast is not working correctly however there is no further info as to when this might be resolved. I am sign...

LS16 by Level 1: Joiner
  • 145 Views
  • 1 replies
  • 0 kudos

I have lost network signal on my phone for more than 24hours

Have not been able to access network signal for more than 24hours after requesting a change in my phone number from a giffgaff to an 02.I cannot even contact customer care because l've got no signal. I have switched off my phone and turned it back on...

97 by Level 1: Joiner
  • 190 Views
  • 2 replies
  • 0 kudos

Resolved! Direct debit

I've just bought an iphone 12 and am a new customer with o2 i am also trying to order an apple watch but it wont let me as it says i have to have a direct debit on my account, surely though i already have one from when i started my contract?

cory by Level 1: Joiner
  • 229 Views
  • 1 replies
  • 0 kudos

Unable to make outgoing calls

I am currently in Ireland and am unable to make outgoing calls. I have switched phone off and on, I have no outstanding software upgrades, my bill is paid and I have good reception. Help!

Anella1 by Level 1: Joiner
  • 219 Views
  • 4 replies
  • 0 kudos

Upgrade

hi. Why have you took the 50gb upgrade down?

Dhp1963 by Level 1: Joiner
  • 126 Views
  • 1 replies
  • 0 kudos

Moisture

Wanted to plug the cable into my phone using the existing plug and the new cable for the galaxy s10 it said moisture detected between USB and charger. Help please

Rudi50 by Level 1: Joiner
  • 153 Views
  • 1 replies
  • 0 kudos

Resolved! Sim swap/activatiion

Ordered and received a new sim from o2 shop in Ashford as my old sim was damaged when my phone broke. Have found a spare phone, put the new sim in and phone didn't recognise that was a sim in the phone. Pulled out sim, then tried it in another spare ...

Sillymum by Level 1: Joiner
  • 192 Views
  • 1 replies
  • 0 kudos

Resolved! Can't Receive call From Three Users

Hello This Is Prashantkumar Nai I am The Account holder,I did not received call from three users since i am joined into the O2,I recently Talk with Three Network team as well they suggest me that please contact your current network Provider

Prashant by Level 1: Joiner
  • 202 Views
  • 2 replies
  • 0 kudos