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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! Are phones unlocked?

I have recently purchased a iphone 11. I purchased just the phone, no contract and no sim. Will this phone be unlocked, as I have a sim from another carrier?


Inserted SIM card into new phone when got upgrade in March. A week later displayed no SIM message which was overcome by restarting the phone. Two days ago it displayed said message again and have not been able to resolve it using any of the suggested...

HayleyR by Level 1: Joiner
  • 1 replies
  • 0 kudos

Signal problems

So i've been having signal problems since I joined o2 which is a joke!! I never have 4g, my phone usually displays H and it is so slow. I have resorted to hot spotting from my boyfriends phone because of this and I'm sick of it. How can I contact 02 ...

Kbx by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Verification Texts

Recently I stopped receiving verificatioon texts from NatWest Bank. They say there is nothing wrong with my online account and to contact my provider. I cannot see anything in my details to suggest that texts are blocked, can anyone offer any help pl...

JohnAS by Level 1: Joiner
  • 2 replies
  • 0 kudos

No signal

Hi, I recently moved into a new build property and I can’t get a signal inside my house at all. Obviously this makes me miss important phone calls, is there anything I can do to help boost my signal?

Resolved! Cancelling data sim

I just need a phone number to contact o2 to cancel my data sim. Can't find 1 online and can't log in to chat 勞

Leasa by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Final bill

Hi, I have an outstanding bill which I sorted over my phone where I choose how much I want to pay back but for some reason it's not going out so I still have an outstanding bill so I'm just wondering is there any way I can get this sorted before it g...

Resolved! IMEI number help

I need an IMEI number for a phone with the number. it's my old number no longer in use. [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Need_help by Level 1: Joiner
  • 1 replies
  • 0 kudos

Leaving 02

My contract is finished 

Rina by Level 1: Joiner
  • 1 replies
  • 0 kudos