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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3046 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5086 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16008 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8131 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7500 Views
  • 6 replies
  • 0 kudos

Totally stop spending cap

I've done the txt message help, called 3 times. Although I've never in the past 3+ years been with O2 not paid a bill on time (including a few of £1, 000+) all of a sudden I've been given an unwanted, not informed, spending cap. This (for reasons bey...

emma2776 by Level 1: Joiner
  • 586 Views
  • 5 replies
  • 0 kudos

Resolved! Changing numbers

I came into the store last month to get a new iphone and sim card. Previously i was doing sim only plan. When i got my new plan with the new iphone i was given a new phone number and they told me i would be switched back to my original phone number. ...

Hailey1 by Level 1: Joiner
  • 221 Views
  • 1 replies
  • 0 kudos

Resolved! New Phone No Signsl

Hi there, I’ve recently ported my number over on to a new phone and sim (O2 to O2). It has been roughly 36 hours and I still don’t have any data or signal. Could anyone please advise how I can fix this please? TIA Tom

107

Hi I’m getting the error 106 it won’t connect to cellular can anyone help. I’ve called loads of times in an out local 02 shop an nothing seems to be working thank you tara

Taramc by Level 1: Joiner
  • 330 Views
  • 2 replies
  • 1 kudos

Resolved! New Phone

The battery on my Xiaomi Redme Note 10 Pro melted this morning followed by the rest of the phone (this is not a fun experience!) and Argos have replaced it FoC (plus a new O2 sim) and upgraded it to a 11 Pro, which will be delivered in 2-5 days. When...

Password

I don't have a password which is needed to create a new password. How can I create onoe

EAB1 by Level 1: Joiner
  • 177 Views
  • 1 replies
  • 0 kudos

Another poor in house signal post

 For few months now our signal has dropped in the house. We can call or receive text unless we are going outside in the street. We both working from home so that’s not ideal! I know there is wifi call option but why we should let them get away with t...

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faborson by Level 2: Apprentice
  • 719 Views
  • 8 replies
  • 0 kudos

Resolved! new sim hasn't changed to old number

Hello, I recently swapped providers from EE to O2 and entered my pac number in the process but the number hasn't switched over yet

Molltee by Level 1: Joiner
  • 264 Views
  • 2 replies
  • 0 kudos

Resolved! really poor signal at home

over the last few months signal indoors has become intermittent often dropping out altogether many important calls missed due to going straight to voicemail. Far too frequently out going calls fail mid conversation. Do you have a signal booster devic...

TonyCarol by Level 1: Joiner
  • 674 Views
  • 6 replies
  • 0 kudos

Resolved! Charged for using internet - Pay as you go HELP!

I use a new back up phone and I am on a bundle deal for unlimited texts/phone call so data is outside of the deal. However i noticed that 02 are charging me for data (i think) about 2 pound every day since I got it and and (data ends every day etc) a...

Will99 by Level 1: Joiner
  • 243 Views
  • 1 replies
  • 0 kudos