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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2603 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15388 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7872 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7280 Views
  • 6 replies
  • 0 kudos

No service

We currently have no service network in our area for the third day. Supposedly works are being carried out and maybe a timeline of the end of February has been given to other users which is not acceptable!

JW19 by Level 1: Joiner
  • 231 Views
  • 2 replies
  • 0 kudos

Resolved! Text messages arriving days late or on time but multiple copies

I'm having terrible trouble with receiving text messages. Today I was trying to buy a new computer, and the bank required two-step verification, but I'm not getting the txt containing the verification code, despite it being OK at the bank's end. Last...

Ken2211 by Level 1: Joiner
  • 824 Views
  • 3 replies
  • 0 kudos

Resolved! Esim

Hi Can anyone help just one question I have an s21 phone on o2 but I have just bought an Huawei sports watch 2 (4g) so my question is can I purchase an Esim to work with the watch and the phone so I can receive calls without having my phone with me T...

Resolved! Low credit notifications

I have a new PAYG SIM on a rolling plan. Why is it that I keep getting "credit running low" messages when I have plenty of data/minutes remaining and my credit will top up automatically at the end of thd month? Really annoying and there is no facilit...

HJW1 by Level 1: Joiner
  • 183 Views
  • 1 replies
  • 0 kudos

Resolved! Account activation

I can't login to my account because it keeps saying it needs to be activated I'm in the process of trying to finalise a new phone contract and I can't do that.

Naithan by Level 1: Joiner
  • 696 Views
  • 1 replies
  • 0 kudos

Resolved! Apple Watch - Switch link to a different o2 number

I'm looking at getting an Apple Watch for my son on my O2 account for his birthday. He has a separate o2 account and I don't want to order it on this because I don't want him to know that he's getting it. Is it possible to swap the eSIM to his o2 num...

patersp by Level 1: Joiner
  • 290 Views
  • 1 replies
  • 0 kudos