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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 5891 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1025 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2220 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2122 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1579 Views
  • 6 replies
  • 0 kudos

Resolved! NO SERVICE LONDON

There is no service since yesterday is O2 aware of it? I have been to O2 store and they say every customer have no service on their SIM card but yet when I contact customer support they tell me that everything is ok. How is it OK?! I tried to search ...

Resolved! Recovering pictures from an old Nokia 3220

Hi there, I'm not sure if this should be in tech support or "Other Devices". I'm trying to recover some pictures from a Nokia 3220 belonging to my wife's aunt (she's 87). A couple of the pictures are of her husband who passed away a couple of years a...

Brewsker by Level 1: Joiner
  • 112 Views
  • 4 replies
  • 0 kudos

Resolved! Promise to pay

Hi I need a promise to pay till Thursday as that’s when I get paid from work

Skyers by Level 1: Joiner
  • 36 Views
  • 1 replies
  • 0 kudos

Resolved! Error code 332

I cannot send a text message and get error code 332. This happens fairly often. Then at other times the text sends fine. Any ideas?

truescot by Level 1: Joiner
  • 72 Views
  • 2 replies
  • 0 kudos

Resolved! O2 voicemail

Cannot set up voicemail - 1750 says ‘could not be set up as not received your number’???

Fr2 by Level 1: Joiner
  • 50 Views
  • 1 replies
  • 0 kudos

Resolved! Phone services

My phone services have been switched off after me speaking to one of your colleagues today and he told me that they will not be switched off till next week as I am having money issues, I am disgusted as my services have been switched of at such an in...

DantheMan by Level 1: Joiner
  • 91 Views
  • 1 replies
  • 0 kudos

Resolved! Extending extra activation

A little advice, as online chat isn’t available. I am a new customer looking to extend an already activated extra period with Audible.I was a customer of Audible and could not use the extra at the same time. So needed to end my contract, and wait for...

SmileMore by Level 1: Joiner
  • 100 Views
  • 2 replies
  • 0 kudos

Resolved! Terrible signal in IG1 area😡

Service is so bad here especially in the south park area, 90% its one bar highest its goes it two bars. Can anything be done have a S21 FE

asif by Level 1: Joiner
  • 65 Views
  • 1 replies
  • 0 kudos

Resolved! Usa

If I use my mobile data in the USA is it the same usage as using in the UK. Thanks