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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2983 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5070 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15906 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8099 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7470 Views
  • 6 replies
  • 0 kudos

Resolved! Restoring voicemail forwarding settings

I used my androstore my call id phone to set up forwarding to voicemail for all calls before I went abroad for two weeks. On my return the phone's call setting shows call forwarding "disabled" and digging through these messages and trying MMI codes I...

45AMH by Level 1: Joiner
  • 424 Views
  • 2 replies
  • 0 kudos

O2 Referral & Mobile Phones Direct

I know, probably not the place for assistance, but trying all angles. Long story short, purchased a phone via mobile phones direct on an O2 contract, order went through ok. Next day received an email asking me to speak to O2 referrals on the phone an...

SimonH73 by Level 1: Joiner
  • 574 Views
  • 1 replies
  • 0 kudos

IP wrong location

Hi there, I’ve looked online for answers for sometime now but still don’t know why this is happening when I am using mobile data. When I set location services and precise location to on and take off hide my IP from trackers in safari settings and all...

Ncls by Level 1: Joiner
  • 1011 Views
  • 6 replies
  • 0 kudos

Resolved! calls from europe

Hi i have recently went to india and my data didnt work. I thought i have an international tarif that covers most of the countries?

Resolved! No Network in my Area

This is day 4 of having network issues in my area after supposed mast upgrades on Monday (20/03/23). I know for a fact that it is just the area that I live in as when I travel out of the area my network starts working again. This is unacceptable as I...

abr89 by Level 1: Joiner
  • 341 Views
  • 3 replies
  • 0 kudos

apple watch failing to activate tariff

Hello, I've seen a number of threads here regarding difficulty to activate the tariff for an apple watch. I'm not sure what the accepted solution is and didn't want to just reply to an existing thread. I tried setting up the apple watch on Friday mor...

deeebee by Level 1: Joiner
  • 486 Views
  • 5 replies
  • 0 kudos