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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! End of contract

HiI came to O2 via Talk Talk my contract ends in March and I would like to know what happens when my contract ends? Do I just carry on paying the same amount for the same service if I want it or do I have to start a new account and what's avaiable? T...

JR2 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Help Needed

How do I have an online conversation with a guru ?My phone is broken and id like to upgrade

MC4 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Transfer Phone

Hi, I currently have a 02 Sim only plan 10gb running til Oct 2021. I've taken out a 02 phone contract with a 5G sim 20gb. I would like to transfer my number from 10gb sim to 20gb sim. I know how to do this, but where does that leave the 10gb sim? A d...

Lizzy28 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Disney +

Hi, I seem to have been charged for signing up to Disney + for some reason. Even though I have never agreed to sign up for it. When I do try to sign into the Disney app it says that my email is not recognised, how can this be if I'm supposed to have ...

maria53 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Apple Watch 6

Help how do we sync an Apple Watch 6 to our phone that wasn't bought via 02.

Kay18 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Contact for payment

My direct debit failed last week as there’s a block on my card but the bank today told me 02 can take the direct debit who do I contact please ?

Garycowan by Level 1: Joiner
  • 2 replies
  • 0 kudos

Network Support

Hi there, I'm messaging due to the lack of 3G or 4G signal in some parts of the following postcode: SE26 5JB. I actually have no signal at all in some areas. I have reported this issue several times over the last year. The last time I received an ema...

Lack of mobile signal

Hi everyone I have just moved to 02 as I was told it had th best coverage in my area and I previosuly had no signal. I have checked and it says good inside and out. But I have no signal inside at all and only a little in the garden! I have switched o...

AR33 by Level 1: Joiner
  • 3 replies
  • 0 kudos